Invalid Partition Size

Discussion in 'Acronis Disk Director Suite' started by cirrus1, Jan 22, 2006.

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  1. cirrus1

    cirrus1 Registered Member

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    I am a complete newcomer to DD10 and purchased it on the recommendation of PC Pro magazine who have just put it on their A List.

    Try as I might however, I cannot get it to either create a new partition or split the existing partition. When I try to create a partition, I get the message 'Invalid Partition Size' on boot up. When I try to split, it goes through a painstakingly long disk analysis, asks me to reboot, then after going through its process returns me to the desktop with no error message and no split.

    I have a 250gb Maxtor SATA drive, with Windows XP Home. It is a RAID drive with a small recovery partition applied by MESH.

    Anyone any ideas please?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cirrus1,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
    Last edited: Apr 15, 2006
  3. cirrus1

    cirrus1 Registered Member

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    I have sent all the information you requested and await your reply with interest.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cirrus1,

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.
    --
    Kirill Omelchenko
     
  5. cirrus1

    cirrus1 Registered Member

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    The reply number was Acronis #469939

    Thanks for your help.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cirrus1,

    As I can see, our support engineer Yuri Lavor is already working on your issue. Please wait a response from him. He will certainly provide you with the further instructions.

    Thank you.
    --
    Kirill Omelchenko
     
  7. cirrus1

    cirrus1 Registered Member

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    In case any of you good people are wondering what has happened to this thread, here is an update. It still isn't working.

    Support have been in touch a number of times now. I have been asked to download various files, create logs, create a system report, create a boot disk reboot and create a further report etc. I have also been asked to provide screenshots of my actions within the software.

    At least it would appear that they are trying, and they are always very polite, but I have to question whether I should have to do this with a new piece of software. I wonder if PC Pro magazine visited this forum before they put the software on their 'A' list?
     
  8. goplant

    goplant Registered Member

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    This sounds exactly like my problem about three weeks ago. Dell Dimension with a 250Gb SATA hard drive. Always got an "invalid partition size" error message. After sending numerous logs, screen shots etc. to Support they failed to suggest anything that corrected the problem. That, coupled with the fact that I could not create a recovery media CD lead me to request a refund. This I received promptly, so nothing lost exept a lot of time.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello goplant,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter?

    Thank you.
    --
    Kirill Omelchenko
     
  10. cirrus1

    cirrus1 Registered Member

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    Once again keeping you all up to date. I have had another request to downolad another piece of software (devicetree) which may crash my system on exit!

    Had I been told that this software was still in Beta testing, I would have thought twice before buying it. I have neither the time nor the inclination to keep jumping through hoops, so I will start the process of reclaiming my money and write this off to experience.
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cirrus1,

    Please accept our apologies for the inconvenience.

    The reason of why we are asking you to provide us with the additional diagnostic information is that most likely you have some other software installed on your computer that locks the access to your hard drive.

    That is why we need to find out what that software is and that is why we are asking you to use this DeviceTree application to help us.

    Please follow the instructions which were provided in the last letter from Acronis Support and send us this diagnostic information. We will do our best in order to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  12. Re: Invalid Partition Size, Acronis True Image

    I have just had the same problem with Acronis True Image ie an Invalid Partition Size error message when trying to create an Acronis Secure Zone. I have tried a few zone/partition sizes but no luck. I have asked Acronis to explain/help. Good thing I have not bought it yet, just using the trial version.
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Invalid Partition Size, Acronis True Image

    Hello Michael,

    Thank you for your interest in Acronis Partition and Disk Managing Software.

    Please accept my apologies for the delay with the response.

    Please be aware that Acronis Disk Director Suite 10.0 trial version has the following limitations:

    - Only partitions of the minimum size (1 cylinder ~ 7,8 MBytes) can be created (both in Windows and in rescue mode);
    - Acronis OS Selector trial period expires after 15 days, and then starts with a 15 seconds delay;

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Kirill Omelchenko
     
  14. DS3

    DS3 Registered Member

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    Man...I have been receiving the same errors with the trial version TI9. "Error Invalid Partition Size"...I have reinstalled the drivers as listed in the forum responses and disabled logging. It appears that many others are having similar problems with no resolution. This problem is happening when I attempt to create the "Secure Zone" and reboot. I have been searching the internet for weeks now trying to find a backup program that works. This is terribly frustrating because I read very positive reviews about this software. PCWorld even rated it higher than Ghost. Unless this is a Beta Software the software should perform without having to spend hours with tech-support. I understand there can be problems with all software but from reading your forums it appears TI9 has more than it should. Again I really wanted to purchase this software but I am a busy person and it is important that it work from the start!
     
  15. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello DS3,

    Thank you for choosing Acronis Disk Backup Software.

    Please be aware that this error can be caused for a different reasons, so if you still want us to help you in resolving this issue then please follow these instructions:

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will certainly investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  16. DS3

    DS3 Registered Member

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    Kirill, thank you for responding. I reinstalled the latest drivers and disabled logging with no luck. I simply don't have time to spend hours trying to get new software to work. When you're messing with images and partition tables you risk losing ALL access to ALL data. This prospect scares the **^$@ out of me! Thank you for your time I will not be purchasing the product at this time.
     
  17. Harder

    Harder Registered Member

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    I purchased this software tonight to split my hardrive (on a computer I bought today) so I could begin to transfer data. (Which 'Wizard' at Compaq would think that I would like a 180 GB hard drive with no partitions?). I have followed the instructions in this post, but have not had any luck. Meanwhile, Tech support will not let me send them an e-mail; of course I have prepared the requisite attachments already.

    Has anyone had any luck with this problem? I really DO NOT have time to fuss around with this and will request my money back.
     
  18. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Harder,

    Thank you for purchasing Acronis Partition and Disk Managing Software.

    Could you please clarify what exactly you would like to perform? Please describe it in more details.

    You can contact us either by submitting a pre-sales question which does not require a serial number or by sending the letter directly to support@acronis.com. We will certainly do our best in order to help you in resolving any issues.

    Thank you.
    --
    Kirill Omelchenko
     
  19. Harder

    Harder Registered Member

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    Hi Kirill,

    I have a new computer with ca. 200 GB hard drive. About 4 percent has been partitioned out for Compaq's proprietary 'system restore' software. I wanted to partition the remaining portion of the hard drive into two or three partitions for software and file management bins. Compaq tells me to just "make folders for your file." That's fine, but a headache of a mangament plan (as I'm sure Acronis would agree).

    It is really quite a simple thing to do (in theory), but your software does not work for me. I have contacted sales, they said to contact Customer Support. Is there anybody at this company that can take some responsibility? I simply want a refund.
     
  20. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Harder,

    If you would like us to provide you with the refund for the product then please submit a request for technical support. Attach the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) to your request along with the link to this thread. We will provide you with the instructions regarding the refund.

    Thank you.
    --
    Kirill Omelchenko
     
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