"Invalid File Reference" . . ?

Hey everyone, I've been using TI 7 for a long time now, and it finally pays off . . . I hope. My hard drive on my notebook failed, and my image is backed up on an external hard drive (connected by USB 2.0). However, when I boot from the TI CD and select my image to restore, I get an error screen that says "Invalid File Reference" and I can't restore it to my new notebook hard drive. I have checked the integrity of the image, and it's OK. I'm really bummed that I can't get my image on my new hard drive. What does the error screen mean and what should I do to restore my computer? Thanks.

 

Hello MGizmo,

Thank you for choosing Acronis Disk Backup Software.

Please download Acronis True Image 9.0 trial version, create the new bootable rescue media and try to restore an image with it.

If that does not help, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva