Introducing, The New Prevx Edge.

Edge will remove them as well - the goal in Edge/CSI is to remove anything we detect, if not, the customer will definitely complain

 

The dump will help if you have it, but it may be easier if you can try and reproduce it (or you can tell us exactly what version of Dr.Web you're using so we can download it and try and reproduce it here).

Self protection is the one area of Edge which can cause incompatibilities between other AVs and that is why its always the first question I ask - multiple AVs trying to protect themselves generally can cause system instability (which is why it is disabled by default in CSI/Edge).

 

It was drweb v5 beta.

V5 includes their own self protection module.

 

I can`t access the prevx site.Is it down?

 

It's working ok here.

 

Thanks.Working now.

 

Yesterday I swapped my Prevx2.0 license for an Edge license. The only version I downloaded and installed is 3.0.0.188. All seems to be working fine except that Prevx is not being recognized by the VISTA Security Center. I have rebooted many times since installation.

One other question. What is the "Self Protection" option?

Tom

 

Had a slight hiccup yesterday when Edge build 188 loaded disabled on boot. I was able to click on the icon & enable Edge without further problem. Edge has loaded fine this morning.

 

Thanks for the information, I'll have QA check to see if they can reproduce any of the problems you have been experiencing.

 

Please let me know if this happens again - it should automatically reload itself a few minutes after bootup if it finds that it is disabled, or, you can enable it manually.

 

Hello,
We will be looking into the security center problem - a couple users have experienced it but we have not been able to reproduce it.

Self Protection can be used to prevent malicious software from terminating the Edge protection. It is an optional feature because it can create some incompatibilities between other antivirus software and isn't a necessary feature, but some users do request it.

 

Hello
I had some issues with Edge which an engineer looked into via remote access. I'll not go into that here, but just want to know when the next version will be out (approximately). Say, version 189 or later.

Thanks

 

hey joe,

the guys at drweb sent me back the .dmp file on request, shall email it you.

 

We have another release planned within the next couple days which has a number of other fixes as well and various improvements. The version number will be v3.0.0.19x (some other updates over the build which was installed on your computer).

 

Thank you - we are investigating the problem now and will hopefully have it fixed within the next release.

 

could i ask that when you do, you let me know the outcome.

 

Will do QA is testing Edge's self protection versus Dr. Web right now on multiple systems and we're analyzing the dump file to hopefully get some insight as to what is breaking.

 

There have been no problems reported with NIS 2009, right? I'm experimenting with some different setups, and the latest has NIS 2009.

 

I haven't heard of any complaints against NIS

 

hahaha ok...but only after i cure cancer

 

Is there really no other way to reset the "infection" status?

I just did a reinstall of OpenDNS Updater, which was caught by heuristics, which I have set a little higher than recommended.

Now Edge considers me infected which I know is not true. Removal/reinstall with applying my own settings sounds a little bit too drastic step to do every time I might get heuristic warning just to get rid off some heuristic detection (even though that detection might be my own fault for tweaking heuristics, however better safe than sorry).

 

The value which C.S.J was referencing is the count of infections removed - you can mark the file as a false positive by right clicking > Report this file as a false positive and then rescanning. That will set your status back to green/secure

Let me know if you have any problems doing this.

 

Ah, silly me Thanks for the info.

In fact in my case Edge is back green after reboot.

 

yep, there still should be a reset statistics button in the settings somewhere.

 

I would agree. Clear all logs option.