Introducing, The New Prevx Edge.

hi, if you dont mind, you should send the Prevx guys the minidump .dmp file for that particular BSOD.

located in C:/windows/minidump

 

Hello,
Before cleanup, Edge prompts you to save programs/documents and then shows you one more message before reboot.

None of our other users have reported an Unmountable_Boot_volume issue, and that would have shown up across CSI users as well, being that CSI and Edge use the same engine for cleanup.

Really not sure where to start with it, but I'm sorry your experience was far less than optimal

 

While the minidump would most definitely be useful, I'd imagine it is lost because of the reimaging. However, if you do still have the file intact, please send it to us and we will investigate the more granular details of the crash to see if it can be attributed to Edge.

 

CSJ - thank you - that's a good idea and I will do that -

Prevx - can you pm me an email or an upload site to send the mini dump to?

While nobody else may have reported it, it's a bit suspect to me in terms of timing...and prevx never gave me an option to defer rebooting - gave me a dialog popup telling me what it was going to do and only an OK button when clicked, initiated the reboot process.

Again, the timing is such that coincidence is unlikely at least in my book. I do though appreciate your response....Anything I can do to track it down please let me know.

Thanks,
Mark.

 

Whoops - correct, it is gone to to the reimaging. Forgot that.

Best,
Mark.

 

I don't have a screenshot handy, but one step before the message which only has an OK is shown, it says:

"Prepare for cleanup by performing the following 3 actions, then click Next.

1) Save any documenst and close all programs.

2) Disconnect your PC from the internet until prompted.

3) Disable any other security products (Antivirus, Antispyware, etc.)"

Then, after clicking Next, it will show a progress bar and then get to the screen which you saw with only the OK button, and it will then reboot the system.

For information purposes, what other security software are you using and what operating system are you using? I will PM you my email address for the minidump momentarily.

Thanks again and sorry for the inconvenience.

 

Ah ok. We will definitely keep an eye out for this happening in the future. I would still be interested in finding more out about your setup to hopefully help us reproduce it here.

 

Thank you - appreciate the clarification - I honestly don't remember seeing any of it after that initial 3-step dialog but I believe you and I suppose I missed it.

OS - Vista Ultimate 32bit
Sec Apps - Avira Personal Premium, SuperAntispyware

I wish I could provide more info and had the dump. I guess I can always try it again after imaging, but....

Thanks,
Mark.

 

I would be happy to send you a scan log. But, happily I cannot do that as this false positive seems to have already been corrected. Thank you very much. I am also glad to hear that errors will soon be corrected in updated versions.

 

I spoke too soon. After doing a complete scan Edge found three infections, all false positives. The log is attached.

 

False positives corrected Thanks for the information!

 

Your latest is 172. Downloaded from your site - didnt get any better.

 

Thanks, it's so tiny. Didn't notice

 

Hello,
Can you please try uninstalling 172 and redownloading from the website, ensuring that the new version says 180? Sometimes the download may be cached, which could cause it to not get the new version.

 

Is it normal for there to be 2 prevx.exe processes?

 

Yes, this is normal

 

I know I said Ill wait a couple of days to put DW back on together with Edge but I tried it now- and Edge doesnt like DW on my PC. It stops protecting live and doesnt remeber enabled eval monitoring + shuts down icon at least.

Edge + Antivir - fast and smooth.

DW + Edge + Antivir - Edge-chaos

DW + Antivir - fast and smooth

So since DW is my "main man" I am back to "my roots" and DW is on and Edge is out and thank you for tour efforts.

 

Can Prevx Edge scan more than one file at a time when using Right Click from Windows Explorer? I selected a few files in explorer, right clicked on these files and selected Scan with Prevx Edge. There was absolutely no response from Edge. Works fine with only one file selected.

 

Hello,
I just tried it here and it worked fine selecting multiple files, but, I'm not using any other security software than just Edge so something else may be interfering in your setup. We'll take a look at it in the morning and let you know

 

There are a number of our users using precisely the DW + Edge + Antivir setup, but we will take a look at it shortly. We are going to be releasing a new version for update in the next day or two which will correct other minor issues that could be affecting this as well.

 

Oh dear - DW + Edge + Antivir + OA + EQS is my setup. Will look out for same problem but so far OK.

 

Um, yeah.....that's insanely repetitive.

 

Edge + Sandboxie is the lightest I have found. Working like a charm.

 

I noticed this too. Sometimes right click scan doesnt work. Edge alongside NIS2009 and Sandboxie. I first thought it was a trial limitation.

 

Ok, thanks for the replication report We'll take a look at it tomorrow morning and hopefully get it fixed in the next update