Introducing, The New Prevx Edge.

I can start the Zemana test without an alert. What settings are you using?

 

Beat ya by a full minute there PH. Yer not keeping up the pace.

 

Its found by the default settings - it is found by blacklisting, not by heuristics. Can you try running a scan and see if it is found? Also, does the main screen of Edge show "Status: Secure"?

 

Tsk tsk I had to download the leaktest and run it!! Fine, you win this battle...

 

The Zemana test is blocked here on default settings.

 

I got an alert when I downloaded Zemana from the site, but not when I ran the program that was already on my system.

 

Just installed the trial version and it flagged Vistumbler and JetAudio as rogue software. So no known conflicts with Outpost Security Suite and Threatfire?

 

There "may" be a conflict with Threatfire, but we're still investigating it. It seems to be more related to PC Tools Firewall.

Could you save a scan log (Tools and Settings > Save Scan Results) and send me the entries for the two files so I can correct the FPs?

 

Is there any chance you clicked Trust Always on the file? Clicking this will cause it to not be detected at all. Also, which program exactly was on your system? It may be a different version than the one which we have added to the blacklist.

 

It ran a scan of my system programs at startup, but I didn't place it as trusted. If that had been an actual keylogger, would Prevx have detected the activity when it is started? I guess I can put back on PC Tools Firewall Plus for leak tests.

 

That may not sound like a long time but when your watching ,waiting for the browser to open seems like enternity.what about IE do you experience the same.

 

Yes, if it was an actual keylogger it would have blocked it, but it is possible that there is an incompatibility on your system, causing Edge to not function properly. On Zemana.com, can you click Security Test, and then download the KeyLogger Test Program and try running that? If that runs, then it means there is something wrong with your configuration. If you want, I can remotely diagnose your computer to see what's wrong and correct any problem. Please drop me a PM with your results/decision

 

Oh I just remembered - the test I'm referring to is a modified one with the digital signature removed for testing with Kaspersky. So it is not the same, but still should be detected?

 

I just tried side-by-side with Opera and a first Edge installation and it added 3 seconds onto the start time. I have a relatively fast internet connection, but that is a very significant difference from your test. Could you give me some details on your security configuration so I can help diagnose it better?

 

Ah Well, the signatures we have on these leaktests are plain signatures. Doing something like removing the digital signature critically changes the characteristics of the file and is most likely the cause for the dropped detection.

Just for sanity's sake, can you try downloading the original file to see if we still block that (just to make sure your setup is configured properly).

 

Yep, everything works fine with the actual test, so Prevx did its job there.

 

No No that was not my results, I was responding to Chevez.I however am only on trial which does not scan real time am i correct?

 

Oops Misquoted there

The trial has precisely the same system load and realtime scanning as the full version. If you want, I can get you a full trial license key which will enable the last bit of the features (malware blocking) but it is an identical load/impact as the trial version.

 

Ok, perfect Thanks for letting me know!

 

We've corrected the false positives Please try rescanning and it will no longer detect those programs. (Like most of the false positives reported here, these were found under heuristics which were just a bit too touchy.)

 

Yes please thank you kindly.

 

Got the license thank you.Just a few notations here I rebooted and there is no system tray,However processes prevx exe is running.I did another scan and cam up with this which is part of FirstDefense PC Recue.

 

This could be FD-ISR hiding part of itself from Edge. We can prevent this from happening if you click Tools and Settings > Save Scan Results, I can mark it as a trusted program globally.

Also, can you see if there are two prevx.exe processes running? There should be one under SYSTEM and one under your user account. If not, please let me know

 

Ok All I see is under apllication running under processes 1 exe and nothing in services Err.

 

Ok, this is definitely indicative of some incompatibility. I think NOD32 does have a false positive on us, but I'm not sure. Are you using any other security software than you currently have in your signature? We've seen similar problems from other users but so far there has been no readily reproducible reason as to why its happening.

Please let us know if you have any ideas or if you'd be willing to have one of our engineers analyze your system to help solve the potential incompatibility.

Thank you for your patience