Interrupted Installation

Hi,

There was post earlier regarding this. And I have followed the instructions on how to create the log file. For this to be a trial run of this product I am not currently impressed. I would like to install it and see if this product is going to work for my customer. There is no where to email the log file that I created.


Karan

 

Hi Karan,

How about a bit more information about what happened and what you have done on which version of TrueImage, what sort of a machine and what operating system.

 

Hello Karan,

Thank you for your interest in Acronis Disk Backup Software.

We are very sorry for the delay with the response.

Could you please remove all registry entries, if any, related to the Acronis True Image installation using Windows Installer CleanUp Utility and then try to install Acronis True Image once again?

If that does not help then please install the latest version of Acronis drivers (install them with disabled logging) and only after that try to install the product itself.

If that does not help either then please do the following:

- Launch the product installation file;

- Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract;

- Select the path for extracting the component and click Save;

- Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i msi-name /l*v log-name, where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

- Reproduce the problem and send us the log file created during the installation.

Please also provide us with the following information:

- Create Windows System Information as it is described in Acronis Help Post;

- Right-click on the product installation file in Windows Explorer, go to it's 'Properties', look through 'Version' tab, find the full version name and build number and let us know them.

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov