Internet Explorer Problem

Discussion in 'adware, spyware & hijack cleaning' started by Viv Norfolk, May 14, 2004.

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  1. Viv Norfolk

    Viv Norfolk Registered Member

    Joined:
    May 14, 2004
    Posts:
    1
    Having trouble with internet explorer - it keeps saying it has encountered a problem and will have to close. BT say it may be spyware. I have run a Hijackthis scan and will try to post the log, but I'm a bit of an amateur at this. Have run an adaware scan too. Hope you can help, thanks, Viv
    Logfile of HijackThis v1.97.7
    Scan saved at 14:08:58, on 14/05/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\MDM.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSSTAT.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\WEBSCANX.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\INTEL\DSLSETUP\PRODSL.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\PROGRAM FILES\INKLINE GLOBAL\MODEM BOOSTER\MODEMBTR.EXE
    C:\PROGRAM FILES\INKLINE GLOBAL\PC BOOSTER\PCBOOSTER.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\WINDOWS\RunDLL.exe
    C:\PROGRAM FILES\MEMTURBO\MEMTURBO.EXE
    C:\PROGRAM FILES\NETSHOW SERVICES\TOOLS\REXPROXY.EXE
    C:\PROGRAM FILES\SONY HANDHELD\HOTSYNC.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\Program Files\Common Files\SYSTEM\Mapi\1033\95\Ml3xec16.exe
    C:\PROGRAM FILES\COMMON FILES\SYSTEM\MAPI\1033\95\MAPISP32.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\WINZIP\WINZIP32.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bradfordonavon.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
    O1 - Hosts: 64.91.255.87 www.dcsresearch.com
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_7.DLL
    O2 - BHO: (no name) - {EA7F9A52-0A05-11D2-98C5-00104B7229C2} - C:\PROGRAM FILES\WAVETOP\BIN\WAVEIE.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_7.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.exe
    O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
    O4 - HKLM\..\Run: [Mount Safe & Sound] C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\SAFE & SOUND\FBMOUNT.EXE
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [DSL Connection Manager] C:\intel\DSLSetup\prodsl.exe /P
    O4 - HKLM\..\Run: [dhcpagnt] C:\intel\DSLSetup\dhcpagnt.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [Modem Booster] C:\PROGRAM FILES\INKLINE GLOBAL\MODEM BOOSTER\ModemBtr.exe
    O4 - HKLM\..\Run: [PC Booster] C:\Program Files\inKline Global\PC Booster\pcbooster.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\RunServices: [VidSvr]
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
    O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - Startup: MemTurbo.lnk = C:\Program Files\MemTurbo\MemTurbo.exe
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: NetShow PowerPoint Helper.lnk = C:\Program Files\NetShow Services\Tools\nsppthlp.exe
    O8 - Extra context menu item: QuickTranslate - C:\Program Files\Common Files\Microsoft Shared\Reference Titles\edtrans.htm
    O8 - Extra context menu item: QuickDefine - C:\Program Files\Common Files\Microsoft Shared\Reference Titles\eddefine.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: Dell Home (HKCU)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} - http://activex.liveupdate.com/controls/cres.cab
    O16 - DPF: {8FAF299E-6EAB-11D2-AB2B-00C04FB16291} (SiteBrowseTreeCtrl Class) - http://activex.microsoft.com/controls/mtswizards/sitebrowsetree.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/apps/systemprofiler/PROFILER.CAB
    O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ancestry.com/asfiles/files/install/MFImgVwr.cab
    O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://images.myfamily.net/isfiles/downloads/MrSIDI.cab
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/plugins/en_US/DjVuControl.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38114.4155092593
    O16 - DPF: {E82ED244-76EF-4D34-BDB3-AB21A522F38E} (webhelper Class) - http://www.btconnect.com/public/home/download/btbconnectwebcontrol013.cab
     
    Viv Norfolk, May 14, 2004
    #1
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    Nothing obvious showing in the log so do all this to clean up any hidden bits and see if any improvement

    First download CWshredder from either http://www.thespykiller.co.uk or https://www.wilderssecurity.com/showthread.php?t=14086 then Run it
    Close all browser windows, click on the cwshredder.exe then click "FIX" (Not "Scan only") and let it do it's thing.

    Reboot After running cwshredder and as soon as possible follow this advice:
    Now as CWS Hijacks are normally installed via the byte verifier exploit in M$ JavaVM, just surfing a page with an infected applet can install it with no user participation. So once you’ve run the above, it is vital that you go here, click Scan for updates in the main frame, and download and install all CRITICAL updates recommended.

    then reboot &
    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download

    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R303 08.05.2004 or a higher number/later date

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
    dvk01, May 14, 2004
    #2
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