Internal error

Discussion in 'Acronis True Image Product Line' started by cavechildsjoe, May 15, 2007.

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  1. cavechildsjoe

    cavechildsjoe Registered Member

    Joined:
    May 15, 2007
    Posts:
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    Hello

    I got TI 9.1 Workstation last release. I have 2 Tasks and 1 HDD with 2 partitions called c:\ and d:\ (Source) and 1 external usb HDD called x:\ (Destination)
    The backup works well in most of the time an need only 30 minutes
    but sometimes (after 50 backups only 3 one) i got 3 seconds after start following error code
    - Internal error : unhandled exception : none
    7 1 (0x70001)
    than after 10 - 16 hours i got the next error message
    - 1 502 (0x101F6)
    and
    - Aktion mit Partion "0-0" wurde beendet
    100 5 (0x640005)

    plz help me
    Thanks
    Frank Gleixner
     
  2. cavechildsjoe

    cavechildsjoe Registered Member

    Joined:
    May 15, 2007
    Posts:
    2
    no idea!?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello cavechildsjoe,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Could you please provide us with more information so we could investigate it and provide you with a possible solution?

    Please save the full log file from Acronis True Image 9.1 Workstation that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Have both these errors occurred within the same task?

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post of mine.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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