Intermittent TI v8 937 crash

Discussion in 'Acronis True Image Product Line' started by regnim, Sep 2, 2005.

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  1. regnim

    regnim Registered Member

    Joined:
    Sep 2, 2005
    Posts:
    13
    For some time and many builds I have had a very intermittent TI application crash during image creation. At long last I can reproduce the crash. If I empty the recycle bin during image creation the program will always crash. Crash details below. Now if I can just remember to not empty the recycle bin....

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 9/2/2005
    Time: 10:04:05 p
    User: N/A
    Computer: DH-DEN
    Description:
    Faulting application TrueImageService.exe, version 8.0.0.937, faulting module TrueImageService.exe, version 8.0.0.937, fault address 0x000f17d9.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 54 72 75 ure Tru
    0018: 65 49 6d 61 67 65 53 65 eImageSe
    0020: 72 76 69 63 65 2e 65 78 rvice.ex
    0028: 65 20 38 2e 30 2e 30 2e e 8.0.0.
    0030: 39 33 37 20 69 6e 20 54 937 in T
    0038: 72 75 65 49 6d 61 67 65 rueImage
    0040: 53 65 72 76 69 63 65 2e Service.
    0048: 65 78 65 20 38 2e 30 2e exe 8.0.
    0050: 30 2e 39 33 37 20 61 74 0.937 at
    0058: 20 6f 66 66 73 65 74 20 offset
    0060: 30 30 30 66 31 37 64 39 000f17d9
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello regnim,

    Thank you for choosing Acronis Disk Backup Software.

    Sharing your experience is very much appreciated. However, I believe that this issue requires some testing and investigation.

    Could you please create Acronis Report and Windows System Information as it is described in Acronis Help Post?

    Please also do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Run Acronis True Image 8.0 and reproduce the problem;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2;

    Please also collect Acronis True Image 8.0 log, which can be saved from Tools -> Show Log -> Diskette icon.

    Tell us where do you store your images.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Sep 4, 2005
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