Installing ESET Virus Problem?

Discussion in 'ESET NOD32 Antivirus' started by qkster, Jan 8, 2012.

Thread Status:
Not open for further replies.
  1. qkster

    qkster Registered Member

    Joined:
    Jan 8, 2012
    Posts:
    2
    Location:
    USA
    I need major help please! I am running windows7 & had the latest NOD32 installed, but got a virus (which I deleted from the quarantine) & stupidly fell for a scam that I thought was Windows defender & deleted files it said was infected. It wiped out my NOD 32 & I can't get it back! I used MalwareBytes to remove some bad stuff, but still can't get NOD back.

    I've downlowed NOD several times, but it can never complete & it says I have the latest version, even though it's not ANYWHERE on the computer. I did uninstall NOD to start fresh, but still can't make any headway.

    I've checked for driver remains, but not sure which would be the drivers?
    Eamon, Eamonm, Fs_rec? Those are the ones that aren't active. I don't know what to do.
     
  2. Cudni

    Cudni Global Moderator

    Joined:
    May 24, 2009
    Posts:
    6,956
    Location:
    Somethingshire
    Re: Installing ESET Problem?

    split into its own thread.

    if you are sure malware is removed try with eset uninstaller tool
    kb.eset.com/esetkb/index?page=content&id=SOLN2289
     
  3. qkster

    qkster Registered Member

    Joined:
    Jan 8, 2012
    Posts:
    2
    Location:
    USA
    Thanks for the help, Cudni. I uninstalled repeatedly but still couldn't re-install, so did the only thing I could & had professionals fix it. I'm not sure where the problem was, but obviously there were files missing or corrupted from the malware & viruses & I wasn't skilled enough to repair them.
     
  4. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    In the case that the manual uninstallation doesn't work, we'd always recommend submitting a case request with ESET North America Customer Care. We may have been able to save you the money on a technician.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.