Installing ESET Virus Problem?

Discussion in 'ESET NOD32 Antivirus' started by qkster, Jan 8, 2012.

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  1. qkster

    qkster Registered Member

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    I need major help please! I am running windows7 & had the latest NOD32 installed, but got a virus (which I deleted from the quarantine) & stupidly fell for a scam that I thought was Windows defender & deleted files it said was infected. It wiped out my NOD 32 & I can't get it back! I used MalwareBytes to remove some bad stuff, but still can't get NOD back.

    I've downlowed NOD several times, but it can never complete & it says I have the latest version, even though it's not ANYWHERE on the computer. I did uninstall NOD to start fresh, but still can't make any headway.

    I've checked for driver remains, but not sure which would be the drivers?
    Eamon, Eamonm, Fs_rec? Those are the ones that aren't active. I don't know what to do.
     
  2. Cudni

    Cudni Global Moderator

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    Re: Installing ESET Problem?

    split into its own thread.

    if you are sure malware is removed try with eset uninstaller tool
    kb.eset.com/esetkb/index?page=content&id=SOLN2289
     
  3. qkster

    qkster Registered Member

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    Thanks for the help, Cudni. I uninstalled repeatedly but still couldn't re-install, so did the only thing I could & had professionals fix it. I'm not sure where the problem was, but obviously there were files missing or corrupted from the malware & viruses & I wasn't skilled enough to repair them.
     
  4. dwomack

    dwomack Eset Staff Account

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    In the case that the manual uninstallation doesn't work, we'd always recommend submitting a case request with ESET North America Customer Care. We may have been able to save you the money on a technician.
     
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