Installation problems on 64 bit system

Discussion in 'Acronis True Image Product Line' started by grambowk, Jun 4, 2006.

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  1. grambowk

    grambowk Registered Member

    Joined:
    Jun 4, 2006
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    Hi,

    I've downloaded an evaluation of Acronis TrueImage Workstation, primarily so that I can see if it works on my 64 bit system.

    I'm running Win XP Pro 64 bit on an AMD 64 bit processor machine.

    During the installation, an error comes up indicating that it cannot find the file timntr_2k.sys in the Temp directory. I checked in the Temp directory and noticed that there was a timntr.amd64.sys (spelling might be wrong) file in the directory. I renamed the above file to timntr_2k.sys and subsequently had the same problem with the file tifsfilt.sys (there was a tifsfilt.amd64.sys file in its place).

    Anyway, after renaming both files in the Temp directory the installation proceeded and completed successfully.

    Whilst rebooting however, I had an error - pointing to a possibly corrupt timntr.sys file in c:\windows\system32\drivers\.

    At that point, the only way forward was for me to Load Last Known Good Configuration.

    The application seemed to still be there but when running it I get and Application Module Error with the following error message.

    "Cannot find the necessary Acronis TrueImage Workstation modules. Please reinstall....."

    Can you confirm if TrueImage will work on a 64 bit system and if there's any way I can get around this to hopefully evaluate it?

    If you need any further details please let me know.

    Thanks,

    Karl
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Karl,

    Thank you for your interest in Acronis Remote Workstation Disk Backup Software.

    Could you please do the following?

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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