Installation fails - rolls back

Discussion in 'ESET Smart Security v4 Beta Forum' started by Ch4m3l30n, Dec 7, 2008.

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  1. Ch4m3l30n

    Ch4m3l30n Registered Member

    Joined:
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    Posts:
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    As stated, cannot install. The installer does not complete and rolls back to the state before installation.

    I uninstalled V3 per the instructions and I've even renamed the Program Files\ESET folder and ESET registry keys under Local System and Current User HKEYs with no luck.

    This is the only message in the system log:

    Event Type: Information
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11708
    Date: 12/7/2008
    Time: 4:57:55 PM
    User: CATHY\Cathy
    Computer: CATHY
    Description:
    Product: ESET Smart Security -- Installation failed.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 38 42 38 39 42 45 32 {8B89BE2
    0008: 46 2d 46 38 46 43 2d 34 F-F8FC-4
    0010: 30 42 38 2d 39 41 36 41 0B8-9A6A
    0018: 2d 41 38 42 33 45 45 46 -A8B3EEF
    0020: 45 42 30 31 31 7d EB011}



    And the Microsoft link is, of course, useless.

    Any advise?
     
  2. qzex

    qzex Registered Member

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    Nov 30, 2008
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  3. Ch4m3l30n

    Ch4m3l30n Registered Member

    Joined:
    Dec 7, 2008
    Posts:
    5
    I believe the problem is (was) that the ESS v4 Beta installer does not properly convey the condition that the system requires a reboot before installation can continue...

    After getting the message in the original post, I attempted to re-install ESS v3 and received such an error.

    Rebooted the PC and was able to re-install ESS v3.
     
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