installation error

Discussion in 'Returnil releases' started by silat, Mar 8, 2010.

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  1. silat

    silat Registered Member

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    "an error occurred while attempting to create the directory"

    win 7 64

    I cant install the program as I get the above error. I am the admin. I have taken ownership. I have tried to install in diff directory.
    Any suggestions?

    thanks
     
  2. Coldmoon

    Coldmoon Returnil Moderator

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    Hi silat,
    Please deactivate all other security programs and try the installation again. Do you still get the same error?

    Mike
     
  3. silat

    silat Registered Member

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    yes I get the same error.
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Please send the following to support (dash) tech (at) returnil (dot) com referencing this thread. Include a complete step-by-step description of what happens, when it happens, and the text of any other error messages:

    * C:\Windows\rvs3.log
    * C:\Windows\rvs3-inst.log
    * MSINFO32 report**

    **Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your e-mail.

    Mike
     
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