Installation Error

Discussion in 'Acronis True Image Product Line' started by megaman, Jul 21, 2007.

Thread Status:
Not open for further replies.
  1. megaman

    megaman Registered Member

    Joined:
    Jul 8, 2007
    Posts:
    18
    Hi all, Ive ben using v10 for a while and have been reasonably happy. I've tried to upgrade to v10.0.4942, and I an receiving the error below, amd the installation aborts.
    Running on winXP

    This advertised application will not be installed because ot might
    be undafe. Contact the administrator to change the installation user
    interface option of the package to basic​

    I've tried to uninstall the old version, but when I went to add/remove it said something like "the products installation database is corrrupt"

    Any help would be greatly appreciated.


    Cheers
     
  2. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Looks like some security software you have running is preventing the install.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello megaman,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that as DwnNdrty mentioned probably some security software preventing the install. Could you please temporary disable your security software? Please uninstall Acronis True Image manually. Have look at this post to find the instructions for manual uninstallation of Acronis True Image. Reinstall Acronis True Image 10.0 Home and provide us with results of reinstallation?

    If the issue persists please collect the installation log file the way it is described in this previous post.

    Could you please do the following?

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Michael Fedyulin
     
  4. megaman

    megaman Registered Member

    Joined:
    Jul 8, 2007
    Posts:
    18
    Thanks for your reply, I shall try the steps you've outlined and post the results.

    Many Thanks!
     
  5. megaman

    megaman Registered Member

    Joined:
    Jul 8, 2007
    Posts:
    18
    Michael, what you've suggested has done the trick, many thanks for your help!

    Cheers
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello megaman,

    We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.