Minor point, but I noticed this today when installing ESS 5. When you get to the web page with instructions it advises: "When entering your username and password do NOT copy and paste as this may be rejected. Enter the username and password manually EXACTLY as displayed above (upper and lower case)." When they e-mail you with your username and password however, they advise "NOTE: We recommend that you COPY your Username and Password (highlight text and Ctrl + C) from this email and PASTE them (Ctrl + V) into the 2 boxes when requested.". Maybe it could be fixed to avoid confusing newbies?