Install problem

Discussion in 'ESET NOD32 Antivirus' started by bently, Dec 26, 2011.

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  1. bently

    bently Registered Member

    Mar 27, 2005
    I uninstalled Eset Antivirus v. I must have uninstalled it incorrectly as I cannot install any newer version now. I get the error message during install that:

    "eset antivirus could not write value productcode to key \Software\eset\eset Security\currentversion\Info

    verify that you have complete access to that key"

    This was a trial download left on my computer so I had no username or password to use, or at least as i remember it being so. How do I install another newer version and not get that message error above? I have to quit installation and it rolls back the installation. I am left now with no antivirus protection.

    I checked out all the knowledge base answers and did as they suggested, but still no luck. I am using Windows XP.

    Would someone please help me with this problem as I have quoted the error exactly except where it says to contact customer support, which I have already done yesterday and still no answer back.

    Thanks in advance
  2. piranha

    piranha Registered Member

    Mar 21, 2005
    Laval, Qu?bec, Canada
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