Install fails

Discussion in 'NOD32 version 2 Forum' started by bolleke3, Sep 14, 2004.

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  1. bolleke3

    bolleke3 Registered Member

    Joined:
    Nov 17, 2002
    Posts:
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    Location:
    Ghent-Belgium
    Uninstalled registered version of Nod32 and downloaded the newest version;
    finished install and a pop-up warned me that the prog was not properly
    installed:
    "(120) Error occured while registering the service.NOD32MOD.Win NT.English.
    Base"
    Anybody an idea about this,plse?
    Support Center could not help me (up to now)
    Registered user>Sep 2005
    WinXP Home Edition
    No problem to install other software
    Bolleke
     
  2. Blackspear

    Blackspear Global Moderator

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    Gold Coast, Queensland, Australia
    What other Anti Virus was on your system PRIOR to Nod32?

    Have you tried the following:

    Uninstall Nod32

    Remove the Eset Folder from C> Program Files.

    Clean the registry of the last remaining Eset file.

    Reinstall Nod32.

    Let us know how you go…

    Cheers :D
     
  3. bolleke3

    bolleke3 Registered Member

    Joined:
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    Posts:
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    Location:
    Ghent-Belgium
    Hello Blackspear,
    Did everything as proposed:no help
    There are no ESET/NOD32-files left over on my PC before trying to install
    the downloaded new version.
    Troubles started after renewal of my licence and after introdung my new
    username/pw in the running version 2.00.9
    Decided to uninstall that one since it would not update anymore and deleted
    all related files in the Registry.
    If you have an idea,plse let me know!
    Replaced Nod32 for the time beeing by F-Prot AV,running nicely.
    WKR
    Bolleke3
     
  4. Blackspear

    Blackspear Global Moderator

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    Are you installing as a Administrator, or trying to install using a Guest account?

    I'll see what I can find out, in the mean time, can you send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    Let us know how you go…

    Cheers :D
     
  5. bolleke3

    bolleke3 Registered Member

    Joined:
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    Posts:
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    Location:
    Ghent-Belgium
    Wel,meanwhile,I found a solution to the problem!
    First trial:copied install file to an SD card and tried install on a PC not in use;
    since it worked,I supposed that there should be a way around on my newer PC.Opened REGRUN and disabled different progs such as Process Guard and
    EZshield Protector and... install worked.
    Thank you very much,Blackspear and sorry for the trouble!
    Kindest regards.
    R.Laureyns
     
  6. Blackspear

    Blackspear Global Moderator

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    Good to see that you had a result, so it ended up being a registry protection program that was causing the problem ;)

    Thanks for keeping us informed...

    Cheers :D
     
  7. bolleke3

    bolleke3 Registered Member

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    Location:
    Ghent-Belgium
    OK,Blackspear,but still surprised that "Support" could not inform me where
    to look for that Nod32 error message;but,luckily,I never give up using
    the saying : NIL DESPERANDUM.
    Other remark conc Nod32/TDS-3:after installing temporarily F-Prot,I was sur-
    prised that it found at first run the trojan BAT/FORMATC;so in the future
    I will have to use some other AV-progs from time to time not to fall asleep,
    thinking that Nod32/TDS-3 are the "nec plus ultra"!
    WKR
    Bolleke3
     
  8. Blackspear

    Blackspear Global Moderator

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    They were/are having a problem with their website at the moment ;)

    Cheers :D
     
  9. bolleke3

    bolleke3 Registered Member

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    Yes,I noticed that;wish them a quick recovery!
    Bolleke3
     
  10. ronjor

    ronjor Global Moderator

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    Texas
    It never hurts to get a second opinion using any antivirus program. That has been my experience over the years.
    Maybe a third opinion when malware is found, just to be safe.
     
  11. Marcos

    Marcos Eset Staff Account

    Joined:
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    Hi,
    please run ...\progr. files\eset\install\setup.exe with the /test parameter and send the log nsetup.log to support@nod32.com for analysis.
     
  12. Blackspear

    Blackspear Global Moderator

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    So to do this the person would do the following

    Start
    Run

    then click on:
    Browse

    Go to:

    Eset folder
    Install folder
    Setup.exe

    then add (space) /test as in the following:

    "C:\Program Files\Eset\Install\setup.exe" /test


    ...exactly as shown, including the speech marks.


    The 'nsetup' log file will be created in the Install folder within Eset's folder in Program
    Files.

    Hope this helps...

    Cheers :D

    PS. thanks Mr Coot for clearing this up ;) :D
     
    Last edited: Sep 20, 2004
  13. Blackspear

    Blackspear Global Moderator

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    Bolleke3, how did you go?

    Have you sent the log file to Eset?

    Cheers :D
     
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