install ati 11 passwords

Discussion in 'Acronis True Image Product Line' started by GeorgeOfTheJungle, Oct 9, 2007.

Thread Status:
Not open for further replies.
  1. GeorgeOfTheJungle

    GeorgeOfTheJungle Registered Member

    Joined:
    Oct 9, 2007
    Posts:
    1
    I upgraded to ati 11 from the link in Seagate DiskWizard. I downloaded the "upgrade" version as it reflected the "40% discount". When I install it asks for the the serial number sent by acronis which i enter. Then it informs me I am upgrading from a previous version and asks for the serial number from the previous version. I am not seeing any serial number in Seagate DiskWizard. I have emailed support but no replay yet.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello GeorgeOfTheJungle,

    Thank you for purchasing Acronis Disk Backup software

    Generally, the guarantied response time of Acronis Customer Service representative is 48 hours. If you don't receive a reply within this period, could you please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out the reason for the delay. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    In any case, if you have any further questions concerning our software, please submit a request for technical support or post any of them on this forum. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello GeorgeOfTheJungle,

    While you are waiting, please try the following workaround: install the latest version of Seagate DiskWizard, then install Acronis True Image 11 Home on the top of it.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.