Input devices and screen turns off but the fans to the computer are still spinning. What should I do

Discussion in 'hardware' started by Johand8848, Mar 1, 2020.

  1. Johand8848

    Johand8848 Registered Member

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    Location:
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    Hello!



    My computer randomly stops functioning no matter what I am doing with it at the moment. The keyboard, mouse, and screen turns off. The lights of the power button stay on but the button does not respond to me pressing the power button. The fans of the computer continue spinning. I have to pull the power cable to get the computer to turn off. Even after that, the lights to the power button stay on for about 10 seconds. When I plug in the power cable again and try to boot the computer it works fine for a whole day or so.



    Any help is appreciated!



    Computer specs:

    Motherboard: GIGABYTE B450M DS3H

    CPU: AMD Ryzen 5 2600X (Pinnacle Ridge, PiR-B2)

    3600 MHz (36.00x100.0) @ 2694 MHz (27.00x99.:cool:

    Motherboard: GIGABYTE B450M DS3H-CF

    BIOS: F50, 11/27/2019

    Chipset: AMD B450 (Low-Power Promontory PROM26.A)

    Memory: 16384 MBytes @ 1463 MHz, 16-18-18-36

    - 8192 MB PC25600 DDR4 SDRAM - Corsair CMK16GX4M2B3200C16

    - 8192 MB PC25600 DDR4 SDRAM - Corsair CMK16GX4M2B3200C16

    Graphics: Powercolor RX 5700 Red Devil/Dragon

    AMD Radeon RX 5700, 8192 MB GDDR6 SDRAM

    Drive: Samsung SSD 860 EVO 1TB, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s

    Drive: ST4000DM004-2CV104, 3907.0 GB, Serial ATA 6Gb/s @ 6Gb/s

    Drive: SAMSUNG MZ7LF128HCHP-00004, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s

    Sound: ATI/AMD Navi10 - High Definition Audio Controller

    Sound: AMD Zen - HD Audio Controller

    Network: RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC

    OS: Microsoft Windows 10 Professional (x64) Build 18363.657 (1909/November 2019 Update)

    PSU: https://www.inet.se/produkt/6903813/kolink-enclave-500w. It is a few weeks old.5985
     
  2. Bill_Bright

    Bill_Bright Registered Member

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  3. act8192

    act8192 Registered Member

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  4. Bill_Bright

    Bill_Bright Registered Member

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    Yeah, missed that one. I saw a couple more too, but spending the time to link them in was, IMO, just wasting my time.
     
  5. Johand8848

    Johand8848 Registered Member

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    Haha. Any suggestions? What should should I do? As I wrote earlier, any help is a appreciated!
     
  6. Johand8848

    Johand8848 Registered Member

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    I have many names btw.
     
  7. zapjb

    zapjb Registered Member

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    Location:
    USA still the best. But getting worse!
    I am no expert these days. In days of yore I fixed hundreds of PCs. Maybe it's a simple overheating problem.

    Things I would do from complete tower:

    Directly unplug power cable from tower. Press power button & hold for a minute. Walk away for 5 minutes. Plug it back in & start it.

    Unplug all peripherals leaving only HDD/SSD. Start it. If it works one of your peripherals is at fault.

    Unplug HDD/SSD & boot a LiveCD from USB/optical drive. If this works for a while it's likely not a mobo problem but a HDD/SSD/OS problem.

    Blow out dust in case protecting fans from overspin.
     
    Last edited: Mar 1, 2020
  8. sdmod

    sdmod Shadow Defender Expert

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    Posts:
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    I'd maybe swap the ram sticks over to a different slot
    and see that they are properly seated
    Check for dust in pc including power unit and fan area
    Check your wires and connections
    change the pc battery on motherboard
    Check your pc wall socket fuse
     
  9. Johand8848

    Johand8848 Registered Member

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    Location:
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    After updating the graphics driver for my RX 5700 I have not experienced any more problems. I have tested the computer for multiple days. I will update this thread if I experience more problems!
     
  10. Johand8848

    Johand8848 Registered Member

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    Thank you for your time!
     
  11. Bill_Bright

    Bill_Bright Registered Member

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    Great! Glad you got it sorted out and thanks for posting your followup! :)
     
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