Infected please help

Discussion in 'adware, spyware & hijack cleaning' started by Magicals, Apr 30, 2004.

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  1. Magicals

    Magicals Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    12
    I let a friend use my computer and ever since I got it back it hasn't been running the same. I get more than a normal amount of pop-ups now. I have added some antipop-up programs to help with that. Also, if I let my computer idle while on the internet and come back later my screen will be full of pop-ups. It crashes randomly. I have taken a few steps to try and fix my problems but I still need some help.

    I cleared all cookies and temporary internet files including all offline content.

    I have downloaded, updated and scanned my computer will both ad-aware and spyware s&d. I deleted all spyware and adware found with those programs.

    I also downloaded and updated CWShredder. It found and removed CWS.Mupdate and CWS.Smartsearch. It said that my WMplayer.exe file had a trojan and deleted it.

    I also scanned my computer with HouseCall by Trendmicro. It found 7 viruses that are non cleanable. Because they are non cleanable I'm not sure how to get rid of them. Do I just delete the files? Here was the report with the 7 non cleanable viruses from the scan:
    1. TROJ_ISTBAR.I
    Location C:\Documents and Settings\Administrator\Local Settings\Temp\istdnld.exe

    2. BKDR_SANDBOX.A
    Location C:\WINNT\system32\Ahm8EO78.exe

    3. BKDR_SANDBOX.A
    Location C:\WINNT\system32\Hdk277.exe

    4. BKDR_SANDBOX.A
    Location C:\WINNT\system32\Kuv0.exe

    5. BKDR_SANDBOX.A
    Location C:\WINNT\system32\RumB3.exe

    6. BKDR_SANDBOX.A
    Location C:\WINNT\system32\Sfse512T.exe or Sfse5I2T.exe (I couldn't tell if it was a 1 or an I)

    7. BKDR_SANDBOX.A
    Location C:\WINNT\system32\Xej7.exe

    I tried to delete these viruses using the help that HouseCall gave me. It didn't work. This is what I did:

    For the TROJ_ISTBAR.I virus I used information found here. On that page it says to End Task for all malware files detected earlier in the HouseCall virus scan. Well I wasn't sure what they mean by "malware" so I took a stab at it and searched for what I thought they were talking about. I though they meant by malware as either TROJ_ISTBAR.I or istdnld.exe which I didn't find either of. So I'm not sure how to terminate the maleware program(s).

    Next they told me to enter control panel and Add/Remove Programs. It then gave me a list of applications to look for relating to this virus and remove them. I could not find any of those applications either. So I am also not sure how to uninstall the downloaded applications that this virus may have installed.

    Next I tried to get rid of the BKDR_SANDBOX.A. I also had problems with these viruses too. I got information for these here. On that it instructs me to boot into safe mode. Booting in to safe mode was about the only success I have had so far in attempting to delete these viruses. Next I searched for the registries it asked for. I did not find any malware in the path it directed me to. Again not sure what they mean when they say "malware."

    I also check on removing the other entries from my registry. It told me to look for "%random%" folders. %random% means a random combination of letters and numbers. So I did that and found one folder that matched. I checked inside and didn't find anything that would suggest that it was linked to one of my viruses other than how it was random. But that is my untrained eye. I deleted this registry.

    I have also scanned my computer with the GFi Trojan Scan and here is the report from that:
    Scan Memory
    Memory not infected
    Scan folder: 'A:\', recursive
    Unable to scan A:\ - The device is not ready.
    Scan folder: 'C:\', recursive
    Unable to scan C:\System Volume Information - Access is denied.
    Scan folder: 'D:\', recursive
    Unable to scan D:\ - The device is not ready.
    Total number of files is 75490, number of infected files is 0

    This confuses me even more now because it found 0 infected files. However, it did say that access was denied to the System Volume Information on the C drive. Not sure what that is but maybe because it couldn't scan in there it didn't find the viruses.

    So I am still pretty much where I was before with this virus situation. After doing the above I ran Hijackthis. Here is the result of that scan (note I ran the Trojan Scan after HijackThis):

    Logfile of HijackThis v1.97.7
    Scan saved at 8:31:38 PM, on 4/29/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\LEXBCES.EXE
    C:\WINNT\system32\spoolsv.exe
    C:\WINNT\system32\LEXPPS.EXE
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\12Ghosts\12popup.exe
    C:\WINNT\system32\wuauclt.exe
    C:\WINNT\explorer.exe
    C:\WINNT\System32\mdm.exe
    C:\Documents and Settings\Administrator\Desktop\anti-spyware\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaul...rch/search.html
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {00000000-0007-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
    O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1501.0\en-us\msntb.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [WNSI] C:\WINNT\System32\wnscptr.exe
    O4 - Startup: 12Ghosts Popup-Killer.lnk = C:\Program Files\12Ghosts\12popup.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Microsoft WFC Forms Designer - file://D:\ENGLISH\VJ.CD\VJ98\wfcforms.cab
    O16 - DPF: Visual Studio 6 Extensibility Libraries - file://D:\ENGLISH\VJ.CD\VJ98\vstudio6.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200112...meInstaller.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033...all/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8084.6910416667
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/...ymmapi_0727.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (&Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/...bio4_0_2_10.cab
    O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0E2095C0-E226-4251-BC9E-76D667A69205}: NameServer = 204.212.40.2
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0E2095C0-E226-4251-BC9E-76D667A69205}: NameServer = 204.212.40.2

    I have been trying to get help from the Net-Inegration forums also but no one seems to know because no one has replied to me. I am hoping someone here can help me. I don't know what to do next to try and get rid of these viruses o_O Thank you for your help!!




    moved so post could get the attention it needs.= bigc
     
    Last edited by a moderator: Apr 30, 2004
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    first download & run the peper removal tool from thespykiller website in my signature. You must be connected to the net while running it
    then
    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked


    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)

    O4 - HKCU\..\Run: [WNSI] C:\WINNT\System32\wnscptr.exe



    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete these files

    C:\Documents and Settings\Administrator\Local Settings\Temp\istdnld.exe <<<<<select everything in temp folder and delete it all, but DO NOT delete the temp folder itself

    C:\WINNT\system32\Ahm8EO78.exe
    C:\WINNT\system32\Hdk277.exe
    C:\WINNT\system32\Kuv0.exe
    C:\WINNT\system32\RumB3.exe
    C:\WINNT\system32\Sfse512T.exe or Sfse5I2T.exe (I couldn't tell if it was a 1 or an I)
    C:\WINNT\system32\Xej7.exe

    C:\WINNT\System32\wnscptr.exe


    and Delete these folders


    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R300 28.04.2004 or a higher number/later date

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
  3. Magicals

    Magicals Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    12
    Hi dvk01! Thank you for helping me out! I do have a few questions for you though.

    You said while in safe mode to
    I deleted the file istdnld.exe but I wasn't sure what you wanted me to do when you said to delete everything in the temp folder. I found a folder called TempFolder.aaa in C:\Documents and Settings\Administrator\Local Settings\Temp\TempFolder.aaa. I didn't know if you wanted me to delete that or everything found in C:\Documents and Settings\Administrator\Local Settings\Temp\.

    Next I deleted everything you said to in C:\WINNT\system32\ except for wnscptr.exe. I searched for that file and could not find it.

    Other than that everything went ok. Here is my current HJT log:

    Logfile of HijackThis v1.97.7
    Scan saved at 3:29:21 PM, on 5/1/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\LEXBCES.EXE
    C:\WINNT\system32\spoolsv.exe
    C:\WINNT\system32\LEXPPS.EXE
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\12Ghosts\12popup.exe
    C:\WINNT\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINNT\System32\mdm.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
    O2 - BHO: (no name) - {00000000-0007-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
    O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1501.0\en-us\msntb.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: 12Ghosts Popup-Killer.lnk = C:\Program Files\12Ghosts\12popup.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Microsoft WFC Forms Designer - file://D:\ENGLISH\VJ.CD\VJ98\wfcforms.cab
    O16 - DPF: Visual Studio 6 Extensibility Libraries - file://D:\ENGLISH\VJ.CD\VJ98\vstudio6.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38084.6910416667
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (&Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4_0_2_10.cab
    O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0E2095C0-E226-4251-BC9E-76D667A69205}: NameServer = 204.212.40.2
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0E2095C0-E226-4251-BC9E-76D667A69205}: NameServer = 204.212.40.2

    I was wondering if I should fix these also:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

    Thanks again for helping me out dvk01!
     
  4. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    delete everything found in C:\Documents and Settings\Administrator\Local Settings\Temp

    a temp folder is just that a temporary place for windows to hold files while it uses them and then they should be deleted by the program when it has finished with them.
    Unfortunately many badly written programs don't delete them and a lot of baddies use the temp folder to run from


    These 2 are perfectly safe to fix
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe
     
  5. Magicals

    Magicals Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    12
    Thanks for clearing that up dvk01! Hopefully my computer is fixed now :)
     
  6. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    looks clean but

    I don't see any running antivirus, that is a bit like standing in downtown Baghdad stark naked with a bulls eye on your chest waving an American Flag. Definitely not recommended

    Download and install & run an antivirus immediately

    lists here
    http://www.wilders.org/anti_viruses.htm

    one free one that many users of this forum use successfully is
    AVG from http://www.grisoft.com/us/us_dwnl_free.php

    Read here https://www.wilderssecurity.com/showthread.php?t=27971 for info on how to tighten your security settings and how to help prevent future attacks.
     
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