Incorrect username or password?

Discussion in 'NOD32 version 2 Forum' started by INTOXSICKATED, Aug 24, 2007.

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  1. INTOXSICKATED

    INTOXSICKATED Registered Member

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    The other day I was booting-up my laptop when instead of updating, NOD32 gave me an error message saying that I had an incorrect username or password. So I went and dugout my old receipt, entered the correct info, and the world was once again a better place.

    The next day however, the same problem occured. Then the next and the next! Everyday for the past week i've had to re-enter my username and password so that I can update the latest definitions, any ideas why this is? I bought a 2-year license, it doesn't expire until the middle of 2008.

    As always, any help would be appreciated!

    -INTOX
     
  2. ronjor

    ronjor Global Moderator

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  3. INTOXSICKATED

    INTOXSICKATED Registered Member

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    When all else fails, READ THE DIRECTIONS! :ouch:

    I think i'm good now, thanks for the link.
     
  4. ronjor

    ronjor Global Moderator

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    I hope that got it. :D
     
  5. heatherm

    heatherm Registered Member

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    ok I have done all this. all was fine for the last month. Now I am unable to update.
     
  6. Marcos

    Marcos Eset Staff Account

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    What error do you get when you hit the "Update now" button?
     
  7. Leer

    Leer Registered Member

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    I think is is the same update issue for everyone. The secure download also seems to have the same error. I've tried a few random severs and tried re-entering the user/pass.


    Time Module Event User
    8/27/2007 6:57:47 AM Update Function: DownloadAuthorization, parameters: , return value: 401
    8/27/2007 6:57:47 AM Update Update attempt failed (Incorrect username or password.)
    8/26/2007 13:57:14 PM Mirror Mirror has been updated successfully.
    8/26/2007 13:57:04 PM Kernel The virus signature database has been successfully updated to version 2485 (20070826).
    8/25/2007 4:56:16 AM Mirror Mirror has been updated successfully.
     
  8. Leer

    Leer Registered Member

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    Correction: The web download for the binaries appears to be working.
     
  9. webyourbusiness

    webyourbusiness Registered Member

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    it would seem there were some authentication issues over the weekend, which do appear to be fixed now.
     
  10. Leer

    Leer Registered Member

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    thanks, just tested from multiple servers and it is working.
     
  11. webyourbusiness

    webyourbusiness Registered Member

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    we just heard directly from Eset that there is an authentication server issue - so to bypass the problem - which was only affecting perhaps 10% of licenses
     
    Last edited by a moderator: Aug 27, 2007
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