Incorrect # of licenses

Discussion in 'ESET Smart Security' started by suicidekings, Aug 1, 2009.

Thread Status:
Not open for further replies.
  1. suicidekings

    suicidekings Registered Member

    Joined:
    Aug 1, 2009
    Posts:
    2
    I just purchased and installed ESS 4 last night. Registration went w/o a hitch, however when I received my ESS purchase information email with user name and password, I noticed that number of licenses is 1, when I clearly bought the 3 license version. I haven't installed on any other machines besides this one. Should I contact ESS or try to install on another machine?
     
    suicidekings, Aug 1, 2009
    #1
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Did you purchase directly from ESET's US office? If so, I would suggest calling the customer service department in the morning to check the size of the license. You can reach the office toll-free at +1 (866) 343-3738.

    Regards,

    Aryeh Goretsky
     
    agoretsky, Aug 2, 2009
    #2
  3. suicidekings

    suicidekings Registered Member

    Joined:
    Aug 1, 2009
    Posts:
    2
    Thanks for the reply

    I received an email from customer care today stating they were sorry for the confusion but they confirmed that I have 3 licenses.
     
    suicidekings, Aug 4, 2009
    #3
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...