IMON crashing Internet Explorer

Discussion in 'NOD32 version 2 Forum' started by OldNEWUser, Oct 30, 2005.

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  1. OldNEWUser

    OldNEWUser Guest

    Well, I am shocked to see that IMON still crashes IE during attempts to stream media even with the new version of Nod32 (2.13 to 2.5). This has been going on for some time now via the complaints in this forum. Why is it that this issue can not be corrected after all this time? I'm ready to move on if for only this one issue, and there are a number of other problems with 2.5 to be mentioned. What is the deal?
     
  2. rumpstah

    rumpstah Registered Member

    Joined:
    Mar 19, 2003
    Posts:
    486
    Hi OldNEWUser:

    For many (most) these types of issues are non-existent. Major causes are:

    1. Vestiges of other programs including but not limited to:
    Another antivirus
    Firewall
    Spyware monitors/removers
    Adware removers

    2. Registry "healers" improperly removing needed (mostly windows) entries.

    3. Corrupt winsock entries.

    Correctly removing programs from #1 can be daunting to say the least.

    Running an sfc /scannow can help to repair missing entries/files in the OS.

    Running winsockfix can assist with the streaming.

    It can be any one or more of the above (and some not listed).

    If you can provide more information regarding your current (or removed programs from above) setup, that would be helpful.

    ;)
     
  3. OldNEWUser

    OldNEWUser Guest

    Hi rumpstah,

    I appreciate the reply and the effort in trying to resolve the issue. Let me take each statement you made one by one and reply to them..


    Another antivirus - I only have Nod32 installed and running.
    Firewall - Windows Firewall
    Spyware monitors/removers - Using spywareblaster
    Adware removers - No resident programs installed

    2. Registry "healers" improperly removing needed (mostly windows) entries.
    I do not use these.

    3. Corrupt winsock entries. - ESET is BIG on this one. If I had a problem with my winsock entries I would be seeing issues elsewhere and otherwise.


    Using other Antivirus programs does not exhibit the issue with streaming media, and Windows XP plainly identifies IMON as what crashed Internet Explorer. So, without sounding sarcastic, let me just say that with the two facts just mentioned, it does not take much to figure out where the problem lies.

    This reminds me of all the times I used to have to deal with dialup tech support. "There is nothing wrong with my computer"... LOL

    Thanks for trying, really, but I don't buy it.

    Later dude
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Just out of curiosity, didn't you switch your streaming media player (wmp, winamp, etc.) to higher efficiency mode in the IMON setup?
     
  5. pc-support

    pc-support Registered Member

    Joined:
    Mar 10, 2005
    Posts:
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    Location:
    Edinburgh, UK
    Can you post the exact errors from the windows 2000/xp event logs? After all, without a lot more information from yourself how can we be expected to help you?
     
  6. OldNEWUser

    OldNEWUser Guest

    Thanks guys. I will get the crash log for you..
     
  7. OldNEWUser

    OldNEWUser Guest

    Here you go....

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 11/1/2005
    Time: 2:19:20 AM
    User: N/A
    Computer:
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2180, faulting module imon.dll, version 0.0.0.0, fault address 0x0001c30a.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 31 38 30 20 00.2180
    0030: 69 6e 20 69 6d 6f 6e 2e in imon.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 31 63 33 30 61 0d 0a 01c30a..
     
  8. OldNEWUser

    OldNEWUser Guest

    Hi Marcos,

    The answer to your question is no. I'm not sure of how to do it either.
     
  9. OldNEWUser

    OldNEWUser Guest

    To continue to prove that NOD32 and IMON is the cause of my problems, I tried yet another antivirus program to see how it would behave. This time I tried the latest from Kaspersky, and sure enough I had no crashes during anything, much less streaming media. I did not like Kaspersky as far as speed, compared to NOD32, however. It just seemed slightly sluggish. Guess I'm spoiled. I hope ESET can fix said issue, as I'm ready to give up the ghost and bite the slower speed bullet of another antivirus.
     
  10. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    OldNewUser, I could not send you a PM as you are not registered. Please drop an email to support[at]eset.com with a link to this thread and enclose the information on installed NOD32 as well (this can be found in the NOD32 Control Center - NOD32 System Tools - Information).
     
  11. OldNEWUser

    OldNEWUser Guest

    Done! Thanks! :)
     
  12. ZGeist

    ZGeist Guest

    Hi.

    Just like to add, are you running IE7?

    I have IE hangups running IE7 beta 1 with IMON. So you're not the only one.
    I'm also running AdMuncer though.

    I told IMON to ignore both of them. -- Problem Solved, I guess.
     
  13. OldNEWUser

    OldNEWUser Guest

    No IE 7 here. I have not heard anything from ESET either.
     
  14. CyberMew

    CyberMew Registered Member

    Joined:
    Apr 17, 2005
    Posts:
    128
    Sorry to bump this up but sometimes (rarely) i get that error too.

    Faulting application iexplore.exe, version 6.0.2900.2180, faulting module imon.dll, version 2.51.26.0, fault address 0x0001ca63.
     
  15. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    I would suggest repairing Winsock, then repair IMON; see post number 40 HERE

    Let us know how you go...

    Cheers :D
     
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