imon blocking emails

Discussion in 'NOD32 version 2 Forum' started by dunsurfin, Jun 13, 2003.

Thread Status:
Not open for further replies.
  1. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    After a happy experience testing version 1 I bought version 2 and all is well except that imon is sometimes blocking emails. An excerpt from my email log is:
    Fri, 13 Jun 2003 16:23:21 Collecting mail from POP3 server pop.xtreme.pipex.net
    Read error
    -- Winsock ERROR : Operation would block
    As soon as I disable imon the mail is collected without any problem. There appears to be no pattern except that most html emails are blocked. All of the pop3 servers I use are affected. I have notified support.
     
  2. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Hi dunsurfin,

    need more info - sent you a PM.

    Thx.,

    jan
     
  3. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    Thanks. Received, actioned and sent back. I hope it makes sense to you :)
     
  4. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Thx. We'll check that. :)

    jan
     
  5. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    Just received a modified IMON.DLL from ESET that appears to have solved the problem. I'm impressed by the service. Thanks :)
     
  6. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    That's good to hear - and thanks for taking the time to keep us posted ;)

    regards.

    paul
     
  7. fryr

    fryr Registered Member

    Joined:
    Jul 15, 2003
    Posts:
    51
    Has this been released as an auto update for other user's ?
     
  8. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Hello

    please look at this link.

    All the best, :)

    jan
     
  9. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    Sorry to say that the problem has resurfaced. Fresh installation of Windows XP, same version of Turnpike, same POP3 servers, same Firewall etc. IMON is blocking just a few emails - they download without problem when IMON is disabled. I've sent an email to ESET about it. :'(
     
  10. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    I had expected some response by now - even an acknowledgement of my email sent on 3rd. September - but have heard nothing. :( Is there a problem?
     
  11. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    There is a major problem - in NOD32 support. My email of 3rd September is unanswered. My second email of 19th September to Jan was forwarded to Mark and he still hasn't bothered to get in touch. Compared to the service I had previously, this is really bad news :mad:
     
  12. Vigilante

    Vigilante Registered Member

    Joined:
    Sep 21, 2003
    Posts:
    7
    Location:
    Florida - United States
    That sounds familiar!! I've had the same 'technical support resoponse' problem regarding another issue; I hope it's not contagious!!

    Regards
     
  13. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    They either aren't bothered or the problem is too difficult. A simple acknowledgement that it's being worked on would help but, failing that, it's back to the search for something that works properly :(
     
  14. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Please forward me copies from emails send - my email addres is in my profile.

    regards.

    paul
     
  15. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    Sent just now Paul.
     
  16. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    OK - I'll see what can be done (weekend coming up, so it probably will take some days).

    regards.

    paul
     
  17. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Hi dunsurfin,

    you should have already received the response and excuse from one member of the support team.

    The point was to go to NOD32 CC->IMON->Setup->"Advanced"
    Setup and move the "compatibility slider""to the middlle.

    We are pretty busy with answering pretty many questions on more places (emails to support, emails from distributors, this forum,...) and we will improve it (we might need more people here).

    Thanks for your understanding and patience. :)

    jan
     
  18. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    >The point was to go to NOD32 CC->IMON->Setup->"Advanced"
    >Setup and move the "compatibility slider""to the middlle.

    That has worked Jan, Thank you. :)

    Perhaps an autoresponder to acknowledge emails to support might help as it would let people know that their emails were being dealt with.
     
  19. Kym

    Kym Registered Member

    Joined:
    Jun 15, 2003
    Posts:
    38
    Location:
    Cessnock
    I don't know about you, but I would rather wait for a human response than get a auto reply. Atleast you know that way that someone actually read you email.
    :)
     
  20. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    You may well be correct, it would depend on the nature of the response but I know from my own experience how easy it is for me to look at an email, decide to answer it later, and then forget about it as others arrive. A ticketing system may help.
    :)
     
  21. Kym

    Kym Registered Member

    Joined:
    Jun 15, 2003
    Posts:
    38
    Location:
    Cessnock
    The ticket idea sounds good. The problem is that regardless of what response one gets, you still don't know how long untill a reply is forthcoming. Perhaps if there was a way to check what ticket number they were working on, that might give some idea.
    I must say, you should have got a reply long before you did. I don't know what happened in your case, but the one time I had to contact support,via e-mail, I got a reply within a couple of hours.
    I hope that your case was an isolated case and not a view of how things might become.
    :)
     
  22. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    >I hope that your case was an isolated case

    I hope it was too - my previous experience, like yours, has been excellent. However I must clear my conscience by admitting that I hadn't bothered to check the IMON advanced settings - so the problem was essentially of my own doing :oops:
     
  23. SaracenBlade

    SaracenBlade Guest

    Just a side thought. A badly removed Norton System Works or Anti-Virus (are there any other kinds?) WILL cause problems with NOD32 e-mail scanning. It doesn't like Imon. Symantec has some tools on the website to get rid of a lot of the junk but they don't always work. The demo of RegVac, http://www.superwin.com/regvac.htm, (it's worth buying IMO) will get rid of the rest. You will be amazed how much crap Norton leaves behind.
     
  24. dunsurfin

    dunsurfin Registered Member

    Joined:
    Jun 13, 2003
    Posts:
    14
    It was a fresh install of XP on a freshly formatted HD and not a hint of Norton but I have suffered from their "residue" in the past.
     
Thread Status:
Not open for further replies.