Discussion in 'other anti-virus software' started by Malcontent, Aug 2, 2010.
I can always help out, send a pm
Did they ever improve how licensing is handled? For instance when version 2 just came out a few months ago, once a the program was installed and activated on a PC, it pretty much locked to that PC. In other words, you could not uninstall it, and reactivate the license on a different PC without the help of tech support.
I doubt it ! I bought the lic and installed it, then uninstalled it a couple days later to try out Bitdefender which I later uninstalled . When I tried to reinstall Immunet it wouldn't update from the free to the paid, it accepts my lic but won't open up the paid services. Called the help line, got some offshore farmed out service that claimed it was probably because I had a virus, ( I didn't ) they claimed they needed to connect remotely to my machine(wasn't keen on that I can tell you) installed Malwarebyes did a scan, it showed 2 problems (I have Windows Security center and Updates turned off, I did that intentionally) then tried to sell me a 199.00 service package to handle all my service needs. To top it off they couldn't reset the Immunet and gave me another phone # to call 9 to5 weekdays ? The program itself seemed ok but man that type of call center stuff is downright scary.
I know I am not suppose to say this but stay away from the phones.
Instead send a mail to email@example.com and explaining your problem (remember to add the mail used to buy the license)
I havent heard any success through the phone yet
Good grief! I am no longer a potential customer for Immunet. I shall spread the word about this, fervently, to everyone I know or work with.
I don't have any experience with phone support, however I've email support numerous times and was always taken care of promptly. Don't let previous post scare you away.
They've been nothing but prompt and helpful when I've emailed, as well.
Wow. All that based on one post up here? Let me guess... you were once with the Politbüro.
It used to cause system hangs on my rigs. that was a couple of months ago. I tried ver. 2.0.15 and everything appears to be running smoothly. Evidently I had to exclude Immunet from Vipre and viceversa.
No, it's just that I have been over-exposed to outsourcing of tech support by apps & equipment that my organization paid good $$$ for. Their so-called tech support people were rude, lost if they weren't reading from pre-written scripts, & spoke barely intelligible English. They would get very abusive when I asked them to talk more slowly or repeat what they had said. This went for such outfits as Dell, Oracle, etc. My outfit does NO business with outsourcers & neither do I.
I used to work for an outsourcer for TWC as a 2nd level tier tech support (sales and billing aswell). Man, all I can say is that "tech reps" try their best with wht's been given to them. Sometimes the big company just gives you a computer and a bunch of login id's and passwords and leave you on your own. You just try to handle the call as good as you can.
Anyways, I've never liked those "must have" service contracts. And for over $100!!! no way! I'd rather backup important data and re-format.
I have nothing but good words about immunet.
Guys, dont use phone support, they are not the best to this kind of job. Instead throw a mail by firstname.lastname@example.org or email@example.com and we will make sure that you will be helped within a few day. Mostly the same day.
I have read in Immunet forms that they are working in 2 new engines, there are more details about this?
Its "under" engines to spero. Powered and driven by SPERO
May be able to get you some more information a little later
Spero was one of the free engines, right?
I found more info here: http://forum.immunet.com/index.php?/topic/314-3-spero-trees-are-now-active/
Seems that the engines are already active.
You sure know how to shovel it! My point was that you coldly and venomously condemn Immunet just because one person posts up a vent.
Well, let me jump on the "it's on Wilders so it must be true" bandwagon...
SAW and bellgamin work for Prevx. And I know that that's true because I have been over exposed to blah blah blah blah blah and neither do I.
Pedersen could you please check into my support ticket regarding PrevX SOL and IPP?
Separate names with a comma.