Image Restore with SCSI Raid Controler

Discussion in 'Acronis True Image Product Line' started by Uli, Jun 28, 2006.

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  1. Uli

    Uli Registered Member

    Jun 28, 2006

    I have made an Image-Backup and want to restore my Partition after booting from CD, which I have created with Acronis True Image. The problem is, that my new Controler is a SCSI-Raid Controler (Adaptec 2120S) whose driver is normally not integrated in Windows.
    Therefore after booting from CD the locical devive for the harddrive does not appear. How can I create a CD that has the necessary driver integrated?
  2. Brian K

    Brian K Imaging Specialist

    Jan 28, 2005
    NSW, Australia

    Why not consider running ReatogoXPE with a Mustang TI plugin. The Storage-Drpack_autoHelp plugin contains drivers for your controller.

    You should be able to see your HD from the Preinstalled Environment.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Uli,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please note that Acronis True Image Bootable Rescue CD is Linux based and has it's own assortment of drivers for a wide variety of modern hardware including SCSI\RAID controllers.

    Please make sure that you use the latest build (3666) of the respective Acronis True Image version which is available in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3666.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem persists with Bootable Rescue CD created using the latest build (3666) of the respective Acronis True Image version then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If you your hard drives are still not recognized when computer is booted from Bootable Rescue CD created using the latest build (3666) of Acronis True Image 9.0 Home then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post of mine.

    If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

    Please also let us know the exact vendors and models of both your hard drives and SCSI\RAID controller.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please also note that, as Brian K has already mentioned above, the possible workaround is to use Bart PE based CD containing Acronis True Image plug-in for BartPE. This CD allows you to boot the computer into a Windows like environment adding the appropriate drivers the corresponding hardware devices. There should not be any problems with Acronis True Image recognizing your hard drives in this case.

    As for transferring operating system to a different hardware, please be aware that if you are going to restore the operating system to a newly installed SCSI RAID array then the restored operating system might not boot because of the lack of the appropriate drivers for your SCSI\RAID controller. In this case we recommend that you prepare Windows for transferring using Microsoft System Preparation tool (Sysprep). However, even in case of using Sysprep we cannot guarantee the successful transferring of the operating system to a computer with the hardware configuration different from that of the original machine. The point is that sysprep allows replacing drivers only for Plug-and-Play devices (sound cards, network adapters, video cards etc.). As for system HAL and boot device driver, they must be identical in the source and target computers (see Microsoft Knowledge Base articles 302577 and 216915).

    If you want to be completely sure that the restored operating system will boot and function normally then we recommend that you use Acronis True Image 9.1 Workstation in conjunction with Acronis Universal Restore for your purposes. Acronis Universal Restore technology provides an efficient solution for hardware-independent system restoration by replacing the crucial HAL and hard disk controller drivers. Please read more information on how to use Acronis Universal Restore in Acronis True Image 9.1 Workstation User's Guide.

    We also recommend that you download and install the free trial version of Acronis True Image 9.1 Workstation to see how the software works on your particular software\hardware configuration.

    If you want to obtain the free trial version of Acronis Universal Restore then please submit a request for technical support using Ask a question before you purchase Acronis software link. Explain your wish to obtain the free trial version of Acronis Universal and provide the link to this thread in your request.

    Thank you.
    Alexey Popov
    Last edited: Jun 29, 2006
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