Image restore process hangs

Discussion in 'Acronis True Image Product Line' started by ggruska, Jun 14, 2005.

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  1. ggruska

    ggruska Registered Member

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    Jun 14, 2005
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    I am using True Image Server 7.0 build 613. The machine is being used as a testing device and I have been able to use the application successfully to move between images until recently. Now the restore process (via bootable cd with the image on another hard drive partition) hangs -- i.e. the entire system locks up including the video (a set of scan lines are displayed on the monitor), There is no specific time at which this occurs in the restore process -- it first did it after it removed the c drive partion and required a rebuild of the os. After that I was able to restore an image but then it started hanging again. I have run hardware diagnostics overnight on all the compnents and every thing passed (Dell diagnostics). Any thoughts??
     
  2. Nader

    Nader Guest

    I have exactly the same problem, when i try to restore an image stored in another partition, system haults on analysing partitions, let me know too if you EVER found an answer as Acronis support is not much supportive...!

    Thanks
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ggruska,

    Thank you for choosing Acronis Disk Backup Software for Server.

    Unfortunately, we are no longer able to provide technical support to customers who are using Acronis True Image 7.0 Server because we have released a new version and do not develop the old one anymore.

    However, you may try 15 days trial version of Acronis True Image 8.0 Server which is available at: (http://www.acronis.com/enterprise/download/ATISWin/) and see if you are able to restore your image.

    Please note that the only difference between full and trial versions of the product is that you will not be able to create an image archive running trial version of Acronis True Image from bootable rescue mode (but you can still create an image archive in Windows).

    Thank you.
    --
    Irina Shirokova
     
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