Image Restore Nightmare

Discussion in 'Acronis True Image Product Line' started by troubled22, Dec 14, 2005.

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  1. troubled22

    troubled22 Guest

    Yesterday I was forced to use the image restore for the first time after my computer screwed up. I'm using Acronis True Image 8. First of all, restoring has been a nightmare. When I first restored, I continually got errors when loading about NTLDR missing. So I went online to find a fix for that, and I did. After the fix, more errors related to hal.dll came up. I finally got the system to run, but it wasn't as it was when I made the image... it had to reinstall all of my devices, and now I cannot figure out how to get my USB connections to work. I have a yellow exclamation point next to all of my usb devices... not things you plug into the usb, but the actual usb itself. First of all, why did I get so many errors, and second of all how do I fix this usb problem? I expected this to be a very simple process, which it hasn't turned out to be.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello troubled22,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available in the Product Updates section of our web-site.

    I'm afraid that this issue can be related to your hardware.

    I recommend you to update all drivers for your USB devices.

    If that does not help, please make sure that USB controllers are enabled in BIOS settings.

    Please let me know the results.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. jmk94903

    jmk94903 Registered Member

    Joined:
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    3,329
    Location:
    San Rafael, CA
    Tell us about the configuration of your computer. How many hard drives do you have, and what partitions are on the boot drive? If True Image shows hidden partitions on the boot drive, tell us what information is provided about them.

    When you made your backup, what did you select for the image? The whole drive (all partitions) or just the C partition?

    Where was the backup image stored? Secure Zone, hard drive partition, external hard drive, CDs or DVDs?
     
  4. Taelon

    Taelon Registered Member

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    Location:
    Ohio, USA
    Did you really restore your system from a True Image backup, or did you use some kind of 'restore disc' that originally came with your computer?
    Either way, the errors you encountered are a sign that your hardware configuration changed in a rather major way since the time your Acronis backup (if that's what you used) was made. You've basically rolled your system back to before any hardware was changed, and Windows now finds itself in unfamiliar territory as a result, causing the errors you described.
    This usually happens when replacing CPUs or motherboards, or making changes to the BIOS or other hardware settings on the mobo.
    The question therefore is, what changes have you made to your hardware since the backup was made, and how old is the backup?
     
  5. Bill Gordon

    Bill Gordon Guest

    I too have had an identical problem. I have attempted many, many restores of Acronis images and have always been tripped up by the reference to these two files, either being corrupt or missing. But nothing has changed in my system except that after imaging my main drive onto a USB drive, I have removed the main drive and substituted another blank drive. I have done this countless times, but the substitued drive will never boot after the reimaging. I too have replaced these files to no avail. Sounds like you got further in the process than i did, but I would be just as frustrated and more if I had to replace drivers, etc. The only saving grace for me is that I have attempted this cycle with the trial version of the software, attempting to prove to myself that it does what it claims to do before buying it. I'd pay $200 for this if it worked. From my experience it doesn't.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Posts:
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    Hello Bill,

    Thank you for your interest in Acronis Disk Backup Software.

    Could you please do the following?

    - Boot into Windows from the original hard drive and create Acronis Report as it is described in Acronis Help Post;

    - Rename the report created to report_original.txt;

    - Run Acronis Report Utility once more and select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;

    - Turn off the computer, unplug the original hard drive and install the new disk (restored and non-bootable) in it's place;

    - Boot the computer from the beforehand created diskette and wait for report creation process to finish;

    - Turn off the PC, swap the hard drives around, boot into Windows and collect the report file from the floppy;

    - Rename the report collected to report_new.txt;

    Please also provide clarify the following details:

    - Provide us with the exact text of the error message you have received when tried to boot from the new hard drive;

    - Have you restored an image of the entire hard drive or an image of a single system partition?

    - Have you changed partition size or configuration during the image restoration process?

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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