ignore threat from NOD32

Discussion in 'ESET NOD32 Antivirus' started by sgeva2001, Jul 11, 2008.

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  1. sgeva2001

    sgeva2001 Registered Member

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    How I cancel a specfic alert about a trojin threat from NOD32 ( which is false positive)
    so it will not keep bother me?
     
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    14,411
    Please send it to samples[at]eset.com in a rar/zip archive protected with the password "infected" and "False positive" in the subject. We'll check it out if it's actually a FP. Sometimes people believe that a file is falsely detected, but in the end it turns out that it's actually a potentially unsafe application. On the other hand, it could be an actual FP so we'll need to analyse it before making any comments.
     
  3. sgeva2001

    sgeva2001 Registered Member

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    thank you
    I check it already very deeply.
    How to prevent the message?
     
  4. Bubba

    Bubba Updates Team

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    Apr 15, 2002
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    11,271
    Add the file\s to the Exclusions list.

    Advanced Setup\Antivirus and antispyware protection\Exclusions
     
  5. sgeva2001

    sgeva2001 Registered Member

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    Thank you

    It improve the situation.
    Still every day when I turn on my computer I accept the same message and only once.
    Any suggestions?
     
  6. Marcos

    Marcos Eset Staff Account

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    If you are positive that a certain file is false positive, snee it to samples[at]eset.com with "False positive" in the subject. Excluding it is only a temporary solution. We'll check the file as it could be a potentially unsafe application that you normally use. It'd be good if you enclosed the threat's name in your post.
     
  7. sgeva2001

    sgeva2001 Registered Member

    Joined:
    Jun 6, 2004
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    thank you.
    I understand your meaning.
    But I want to know: Excluding does not prevent totally all the warrenings for a file or dir?
    Is there a way to do it?
     
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