IE7 and Firefox 3 No Longer Working After Install

Discussion in 'ESET Smart Security' started by 90Cools, Oct 28, 2008.

Thread Status:
Not open for further replies.
  1. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    I just installed a 30-day trial of NOD32 SS from the official website, and now my IE7 and Firefox will not work at all.

    • I have no other firewalls on the computer.
    • Windows Live messenger DOES work.
    • Some sidebar apps don't work (ex: weather).
    • Running Vista Home Premium

    I recently changed my DNS servers to OpenDNS, which I would think is important info.

    I have tried switching to Interactive mode, restarting my computer, and allowing all connections. That did not work. I disabled the NOD32 firewall completely, and it STILL did not work. I am very puzzled.

    I am posting this on another computer, which uses Kaspersky (which is THE MOST ANNOYING PIECE OF COMPUTER SOFTWARE ON THE ENTIRE DAMN PLANET).

    [MOVE]Thank you in advance for any help you can give.[/MOVE] :D

    UPDATE: Now I can't update the virus definitions. This is really messed up.
     
    Last edited: Oct 28, 2008
  2. ASpace

    ASpace Guest

    Try the following :

    1. Uninstall ESET Smart Security
    2. Reboot the computer
    3. Manually delete the following folders:

    for Vista:
    - C:\Program data\Eset
    - C:\Users\~username~\AppData\Local\Eset
    - C:\Users\~username~\AppData\Roaming\Eset

    4. Enable temporary Windows Firewall (Control Panel -> Windows Firewall)

    5. Remove OpenDNS DNS servers , restore your ISP ones.

    6. Make sure your previous antivirus/antispyware/firewall has been completely removed . This mean there are no files/folders/registry entries leftovers . You may consult with your previous vendors' web-sites and download uninstall utilities for your previous antivirus , firewall , etc...

    7. Download ESET Smart Security trial version again (the latest version available) from
    http://download.eset.com/eval/win/ess/ess_nt32_enu.msi

    Note , this is the English version for 32-bit Windows 2000/XP/Vista.

    Install and update ESS , use the default settings in Automatic mode . Try again and let us know before changing anything else.
     
  3. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
    1,766
    Location:
    Australia
    Sections from: http://en.wikipedia.org/wiki/OpenDNS
    Privacy issues and covert redirection: ... Note that web browsers are not the only users of DNS resolution service and for any other user, this way of resolving names is at best useless, and may be worse than replying that the name does not exist, as is normal. ... This redirection breaks some non-web applications ....

    Cheers :)
     
  4. doktornotor

    doktornotor Registered Member

    Joined:
    Jul 19, 2008
    Posts:
    2,047
    OpenDNS is a bunch of hypocrites who moan about bad practices and yet do something a whole lot worse. :rolleyes: :thumbd:

    Can't recommend this service to anyone.
     
  5. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    I did everything you said in there and nothing has worked.
     
  6. ASpace

    ASpace Guest

    And you have internet access after ESS is uninstalled ?
     
  7. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    Yes I do. But no virus protection other than Windows Firewall.
     
  8. ASpace

    ASpace Guest

    Do you install/use the firewall in ESS with its default Automatic mode ?
     
  9. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    Yes. I used all of the recommended settings. But I did not turn off the Windows Firewall prior to installing. I turned it off after installation. I wasn't sure if it made a difference.
     
  10. ASpace

    ASpace Guest

    I think your case will need further inspection .

    Download and run ESET SysInspector
    http://www.eset.com/download/sysinspector.php

    When the utility has collected the information , click File > Save Log
    Confirm your wish. A log file , placed in a zip archive , will be created.

    Send that archived file to ESET Technical Support , support@eset.com . Describe your problem in short and do include a link to this thread .

    Good luck!
     
  11. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    alright thanks alot do u know of any other antivirus that maybe i can download for free if so any recommendations. i have tried AVG but that also couldnt update itself so it didnt work. thanks alot
     
  12. ASpace

    ASpace Guest

    I still advise you on contacting ESET . If somehow ESS doesn't work for you , you could try only ESET NOD32 Antivirus
     
  13. 90Cools

    90Cools Registered Member

    Joined:
    Oct 28, 2008
    Posts:
    6
    alright thanks alot you were a big help. cheers
     
Thread Status:
Not open for further replies.