Ie security problem

Discussion in 'adware, spyware & hijack cleaning' started by garyknowz, Feb 27, 2004.

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  1. garyknowz

    garyknowz Guest

    Hello,

    I posted this in another thread, however, was advised to bring it over here. Here's that thread:

    http://www.wilderssecurity.com/showthread.php?t=22899

    Here's the problem:

    Whenever I attempt to download quicktime player, I receive a message stating that: "Your current security settings prohibit activeX controls on this page. As a result, the page will not display properly." I cannot get the download to start. The next page bluntly says: "Your current security settings do not allow this file to be downloaded."

    I checked my settings and set the activeX ones to "enable", set the security to low, restarted my machine, and a few other long shots all to no avail.

    The support site is absolutely useless and doesn't even have an email page to as the tech a question. Talk about horrible customer service.

    The spec of my machine is well above the minimum requirements for the program too (3.2 P4, 1024 RAM, ATI 9800 AIW GC, etc...). My OS in Win XP Pro.

    Any ideas? Of course if you see anything else I should remove... ;)

    I ran Spybot first then adaware. Here's my log:

    Logfile of HijackThis v1.97.7
    Scan saved at 4:42:34 AM, on 2/27/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
    C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
    C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
    C:\WINDOWS\System32\CTHELPER.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\ASUS\Probe\AsusProb.exe
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\rundll32.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\unzipped\hijackthis1977\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
    O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe"
    O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe"
    O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe"
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
    O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
    O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    O4 - HKLM\..\Run: [NeuNLP] C:\NeuDESK\NeuNLP.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: ATI TV (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://www.apple.com
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/288387605bb772cecb00/netzip/RdxIE601.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38013.0132175926
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab


    BTW, I've read through much of this board and wanted to thanks you for giving us PC security novices a bit of your time and knowledge. You are truly a valuable asset to the Internet community. I will surely recommend this site to my friends and board I belong to (if you don't mind of course).
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Hi garyknowz,

    There are some things in your log that should not be there if your security settings were strict enough.
    I can't imagine you wanted this one:

    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/288387605bb772cecb00/netzip/RdxIE601.cab

    Have you tried this method:
    http://www.bps.org/Streaming%20Help/Quicktime5_win.htm

    Regards,

    Pieter
     
  3. garyknowz

    garyknowz Guest

    That's just it, my security is at medium usually but even when I set it to low, I get the same error messages.

    And that is the method I use to download it. From the QuickTime site, I click "download quicktime" and the first error message ("Your current security settings prohibit activeX controls on this page. As a result, the page will not display properly.") comes up. It try again the the second error message ("Your current security settings do not allow this file to be downloaded.") comes up.

    Too wierd.

    And thanks for the heads up on that file. If you see any more, let me no.

    New log:

    Logfile of HijackThis v1.97.7
    Scan saved at 6:18:35 AM, on 2/27/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
    C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
    C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
    C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
    C:\WINDOWS\System32\CTHELPER.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\ASUS\Probe\AsusProb.exe
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\unzipped\hijackthis1977\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
    O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe"
    O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe"
    O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe"
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
    O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
    O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    O4 - HKLM\..\Run: [NeuNLP] C:\NeuDESK\NeuNLP.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: ATI TV (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://www.apple.com
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38013.0132175926
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  4. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Hmm. I Just tried with the standard security settings "High" and I got the prompt asking if I wanted to install. It took quite a while before it came up, but no complaints about my security settings. o_O

    Regards,

    Pieter
     
  5. garyknowz

    garyknowz Guest

    Do you see anything program runnign that *might* cause an issue?

    Could the AV cause something like this?
     
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Some firewalls might cause this behaviour, but I don't see any.
    It could also be a popup-blocker:
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe

    Disabling that might be worth a shot.

    Regards,

    Pieter
     
  7. garyknowz

    garyknowz Guest

    I tried that before but no luck.

    Oh well. I guess I'll look for a Quicktime emulator of something. Any suggestions?.

    Frustrating not know the issue though. As you well know, issues usually don't just go way, so sadly, I don't think I've seen the end of this.

    Cheers,
    Gary
     
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