Identity Shield

Discussion in 'Prevx Releases' started by puff-m-d, Apr 3, 2012.

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  1. puff-m-d

    puff-m-d Registered Member

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    I am having a little quirk with Identity Shield (8.0.1.161). I can have one IE9 window open with multiple tabs but no https connections and then open a second IE9 window (not a tab) with a https connection. The padlock appears on the WRSA tray icon as expected. When I close the single tab window with the https connection, the padlock remains and does not go away, giving the impression (whether true or not) that now all the tabs on my original window (all tabs are http connections) are being monitored by the Identity Shield. This is not a major issue, just confusing at this point because I am no longer sure when Identity Shield is on or off. Is this an unique occurrence on my system or is anyone else having this scenario?

    By the way, this is reproducible on my system, Win Vista HP x64, all service packs and fixes up to date...
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Have you changed any settings in Identity Shield from the default low for HTTP sites? As for myself I have HTTPS & HTTP set to Max so I always have a lock on the Tray Icon with the Browser open!

    TH
     
  3. puff-m-d

    puff-m-d Registered Member

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    Hi TH,

    No, I am using the defaults, low on http and maximum on https...
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    OK thanks we will have to wait for Joe to drop by!

    TH
     
  5. puff-m-d

    puff-m-d Registered Member

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    Hi TH,

    No problem (and congrats :thumb: on the MVP).
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Thanks Kent!

    Cheers,

    Daniel
     
  7. puff-m-d

    puff-m-d Registered Member

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    I forgot to mention in my original post that if I close all instances of IE9 after this happens, all goes back to the way it is supposed to be (no padlock on tray icon)...
     
  8. Thankful

    Thankful Savings Monitor

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    I have both HTTP and HTTPS set to maximum and the lock sometimes does not appear.
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

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    If you click in the Taskbar then it will disappear then click back in the open active browser window it will come back same will also happen if you don't have your Browser Maximized and click the Desktop it will disappear then click back on the active browser window then it comes back! Is that what your seeing?

    TH
     
  10. Thankful

    Thankful Savings Monitor

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    No, that is not it.
     
  11. puff-m-d

    puff-m-d Registered Member

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    Correct, that is not what I am seeing. Once the padlock appears and stays on continuously, the only way to get it back to normal is to terminate all instances of IE9 and then restart IE9.
     
  12. pegas

    pegas Registered Member

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    @ puff-m-d
    You can be glad at least you see the padlock :D I am not lucky at all because I never see it using Opera & IE9. It is a long lasting issue on my end, unfortunately the support said it is rather an aesthetic issue and there is no reason to panic unless the Identity shield works :rolleyes: Yeah that's the point. I wouldn't be afraid should I have known that the shield is indeed working. However if the padlock is missing there is no other evidence the shield is engaged and working properly. So every time I go banking online I have no other chance than to believe the shield is up.

    I have opened a support ticket a long time ago and even I have been mailing with Joe about this issue but to no avail :doubt: I offered them a remote session but ...

    I see you have Vista as well, even if mine is 32bit it might be some common Vista's issue. Hoping the support will be so kind and will take care of the issue.

    Opening a support ticket at https://www.webrootanywhere.com/servicewelcome.asp might be helpful.
     
  13. puff-m-d

    puff-m-d Registered Member

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    The same can be theoretically be said about the padlock remaining on all the time. If the padlock is always there, even when it should not be, do I really know whether it is on or off and functioning in the manner it was designed? Like I said, it it still a minor issue (assuming Identity Shield is indeed working properly except for this visual indicator) as this occurs only when opening a new https window in IE9 with a multiple tabbed http window already opened and this can be remedied by shutting down all instances of IE9 and restarting IE9. This only occurs a few times a week so it is not a major concern to me. I just thought I would inform the powers that be of the problem.
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If the padlock is showing when it shouldn't be, it is still protecting the system. In that case, it's possible that there's a stray browser process open or some data which was copied out of the browser into another application. In general, WSA is overly cautious about the protection of the system so it may show a padlock more frequently than needed.
     
  15. puff-m-d

    puff-m-d Registered Member

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    Hi Joe,

    Thanks for the reply. Am I then to assume that:
    1.) When the padlock is always on, all windows are then in Identity Shield mode?
    or
    2) That only windows with an https connection are in Identity Shield mode?
    Of course by Identity Shield mode I mean IS operating in maximum configuration...

    Thanks :D ...
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The foreground window and any open HTTPS windows are protected when the tray icon has a lock on it.
     
  17. puff-m-d

    puff-m-d Registered Member

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    Thanks Joe :thumb: !!!
     
  18. Paul_E

    Paul_E Registered Member

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    I can't find any settings in identity shield for HTTP & HTTPS sites, exactly how do you change settings?

    Paul
     
  19. pegas

    pegas Registered Member

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    The main WSA GUI then go to Identity & Privacy, click View/Edit Protected Websites and there you can set configuration for HTTP and/or HTTPS sites using the slider.
     
  20. Gobbler

    Gobbler Registered Member

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    If HTTP sites are set to maximum then is it relevant what settings the slider is on for Facebook and Twitter?
     
  21. Paul_E

    Paul_E Registered Member

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    Thanks.

    Paul
     
  22. pegas

    pegas Registered Member

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    If HTTP sites are at maximum, other sites like Facebook, Twitter etc. having the protection lower than maximum (i.e. high, medium etc.) are overwritten with the rule of HTTP sites.
     
  23. Gobbler

    Gobbler Registered Member

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    Thanks :thumb:
     
  24. Triple Helix

    Triple Helix Webroot Product Advisor

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    Thanks pegas for showing them the correct place to setup Identity Shield! ;)

    Cheers,

    TH
     
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