Let me start by saying that what made my final decision for purchasing Paragon was the high marks given for their tech support. I'm finding that is NOT my feeling. I decided to come here and see if I could get better results. I am totally confused about many things, but for right now, there are just a couple of things I need to get clarified. I have the paid version of Paragon Backup & Recovery 10 Home. I burned my WinPE CD. I put the CD in, opened the program and clicked on "Check revoery discs." It ran and reported no problems. So, can I trust that if I ever need this disc it will work? Or is there something further I should do? I had made two FULL backups with Paragon and saved them to my external. I verified both. Then I wanted to make a Differential Backup. I used the wizard for that and also verified. When done the program window showed 3 items on the external, which made sense to me. But when I actually open my external that third item (Complex Archive) does not appear. However, both full backups now show that they were last modified on the date I made the differential. I guess I need someone to me what's going on. Please see the screenshot which shows what Paragon looked like after the differential, and at the bottom of the screenshot, what my external showed. Also, I wanted to make the differential because I figured that would take less time than doing another FULL backup, but it didn't. I'd sure appreciate any help anyone out there is willing to give.