I subimited a file to some AV's all added except bitdefender no add

Discussion in 'other anti-virus software' started by hemkop, Feb 12, 2006.

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  1. hemkop

    hemkop Registered Member

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    I subimit a very dangerous trojan file to 4 antivirus Lab, nod32, kav, bitdefender, and mcafee, they all added the signature some days after and bitdefender has still not added the file, so i contacted the bitdefender lab, and they answered:
    And thats real bad because when i subimit the file to support they recommend to subimit the files to virus_submission, but actually the best thing to do is maybe to send them to support@bitdefender.com
    I am currently using kav,nod32,bitdefender on my computer.
    so anyone?
     
    Last edited: Feb 12, 2006
  2. metallicakid15

    metallicakid15 Registered Member

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    send it too computer associates also :)
     
  3. hemkop

    hemkop Registered Member

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    Yeah?
    will do, but that was not my question :D

    .
     
  4. metallicakid15

    metallicakid15 Registered Member

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    the file should be received and updated by bitdefender
     
  5. hemkop

    hemkop Registered Member

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    you did not understand my question again :) ?
    lol :eek:
    The file is saved on my desktop still no detection from bitdefender
    but from these other three av it is detected
    they recommend to subimit all files to support@bitdefender.com
    but i thought it was virus_submission , but they told me that its a small chance that they will be added into the signature if i subimit to virus_submission.
    And how can you know which file it is? and if it is detected by bitdefender? o_O
     
  6. NAMOR

    NAMOR Registered Member

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    Send it to both adresses. :D Is this file not being picked up by Bitdefender ver 8(free version) ? If so, I wonder if it's being detected by BD9's HIVE?
     
  7. IBK

    IBK AV Expert

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    If you have the file saved on your desktop and you are not infected by it, why bother them to add it urgently? just delete the file :D .
    If everyone would submit files to the support, the peoples which are really currently infected by malware and need an answer/cure immediatly would not get it soon because everyone sends the samples to the support.
    also the files send on virus_submission are processed, but the viruslab decides is they are high or low priority, maybe they know your address and know that files you submit are not that urgent as others (as you are not currently infected by those files).:p
     
  8. Randy_Bell

    Randy_Bell Registered Member

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    What IBK makes sense but you can also {if you want} send a copy in uncompressed form to avsubmit@symantec.com -- thanks & good luck! ;)
     
  9. metallicakid15

    metallicakid15 Registered Member

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    lol oh ok sry i was half awake when i read your thread
     
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