I removed my old AV then purchased NOD32 . I didn't realize it would take 24 hours to get my user name and password so I decided to download the trial version so I would have protection. It asked for a user name and password. I tried to put something in but it wouldn't take it. I clicked next and went on. Today I got my user name and password. It said to remove the trial version but it won't let me. It wants the password. I have E Mailed support. I need help.