I don't know what's the problem with F-Secure team in the last months. F-Secure is a very good AV software but users are not receiving replies from F-Secure labs about samples, tickets or support in the last months. F-Secure team can't keep the samples formulary working properly and frequently we can't send the samples. When we send, we don't receive reply and some samples are added only after 3, 5 or 7 days... We like F-Secure and we send the samples and feedbacks because we want to see F-Secure AV as the best AV software. Take a look at http://forum.f-secure.com/topic.asp?TOPIC_ID=5618 and http://forum.f-secure.com/topic.asp?TOPIC_ID=6712 and you'll see that I'm not the only one that is having problems. I sent samples to ESET, BitDefender and other companies in the past and now I'm sending only to F-Secure because I trust in the company but it's hard to keep trusting when you can't keep a formulary without problems or when you ignore some samples. It's the reason about I stopped sending samples do ESET years ago. We collect samples and we like to see F-Secure detecting it hours after... We don't like to see samples that we send being detected by other AVs but not by F-Secure (and we know that we sent the samples days ago). It's very frustrating to see it and see that our tickets or topics are ignored for days or weeks... I don't know if you are in vacation or if you're watching olympic games but I know that viruses don't get vacation and don't watch olympic games. Wake up people! F-Secure have all potential do be the best AV software... Don't lose it... OBS: Please remove previous topic named "I hope Kaspersky Team Reads This! - F-Secure"