I have no "Image Archive Splitting" screen so can't Span CDs

Discussion in 'Acronis True Image Product Line' started by danceman, May 15, 2004.

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  1. danceman

    danceman Registered Member

    Joined:
    May 15, 2004
    Posts:
    1
    Hello,..
    and thanks for such excellent software(s) in TrueImage7 but i'm having much trouble accessing its powerful functions.
    I downloaded/installed the demo from "http://www.ntsweden.se/ftp/Produkter/acronis/trueimage7.0_s_en.exe" and after going thru many cd-r's I learned a DirectCD cd-r format is required else i'd recieve the error msg's "device is busy" with a cd-r in drive and "Failed to write to image archive file. A possible reason could be poor media quality." after i "proceed" to create (C) partition image.
    The "Image Archive Splitting" screen never appears so i cannot create a “spanned volume” and am not asked for
    new CDs during processing. So as a result many cd-r's were made corrupt from Acronis estimating and trying to
    write a 1.76 gig, 3 CD image to only ONE CD.
    SYSTEM:
    running Acronis TrueImage 7.0,
    on a Dual P3 450, with 3 drives as stripped-set under Disk Administrator,
    in Windows NT4 SP6a,
    with a HP8100 CD Burner.
    I am trying to backup first, 4gig (C) partition image to 3 spanned CD-R's at 1.76 gig which TrueImage estimates.
    Any help is appreciated, Please reply suggestions or instructions at your earliest possible convenience,..thanks much.
    Jeff
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jeff --

    Thank you for taking the time to contact us and for your interest in Acronis
    True Image (http://www.acronis.com/products/trueimage/)!

    Please try to update your software first to the latest build, which is available here - http://www.acronis.com/files/trueimage7.0_s_en.exe

    If this won't help, please send the screenshots describing your problem (namely that the screen where you can split the archive is missing).

    Thank you.

    --
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA
    http://www.acronis.com

    Acronis Support Department
    e-mail: support@acronis.com

    Acronis... Compute With Confidence
     
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