I have no "Image Archive Splitting" screen so can't Span CDs

Discussion in 'Acronis True Image Product Line' started by danceman, May 15, 2004.

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  1. danceman

    danceman Registered Member

    May 15, 2004
    and thanks for such excellent software(s) in TrueImage7 but i'm having much trouble accessing its powerful functions.
    I downloaded/installed the demo from "http://www.ntsweden.se/ftp/Produkter/acronis/trueimage7.0_s_en.exe" and after going thru many cd-r's I learned a DirectCD cd-r format is required else i'd recieve the error msg's "device is busy" with a cd-r in drive and "Failed to write to image archive file. A possible reason could be poor media quality." after i "proceed" to create (C) partition image.
    The "Image Archive Splitting" screen never appears so i cannot create a “spanned volume” and am not asked for
    new CDs during processing. So as a result many cd-r's were made corrupt from Acronis estimating and trying to
    write a 1.76 gig, 3 CD image to only ONE CD.
    running Acronis TrueImage 7.0,
    on a Dual P3 450, with 3 drives as stripped-set under Disk Administrator,
    in Windows NT4 SP6a,
    with a HP8100 CD Burner.
    I am trying to backup first, 4gig (C) partition image to 3 spanned CD-R's at 1.76 gig which TrueImage estimates.
    Any help is appreciated, Please reply suggestions or instructions at your earliest possible convenience,..thanks much.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Jeff --

    Thank you for taking the time to contact us and for your interest in Acronis
    True Image (http://www.acronis.com/products/trueimage/)!

    Please try to update your software first to the latest build, which is available here - http://www.acronis.com/files/trueimage7.0_s_en.exe

    If this won't help, please send the screenshots describing your problem (namely that the screen where you can split the archive is missing).

    Thank you.

    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA

    Acronis Support Department
    e-mail: support@acronis.com

    Acronis... Compute With Confidence
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