I don't want another product. I want a refund.

Discussion in 'Acronis True Image Product Line' started by Waiting for Refund, Oct 21, 2005.

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  1. Dear RegNow:

    I want to let you know that, instead of the requested refund as per their unconditional 30-day money-back guarantee, Acronis is trying to talk me into ordering something else from them instead (see below). I don't want another product. I want an immediate refund. Please help me. Thank you.

    ------------------------------

    > Hello,
    >
    > We are very sorry that you are displeased with the work of Acronis
    > software.Our teams worked hard to create a good and reliable software,
    > that works fine on many computers in the world.
    >
    > We can replace your product with another Acronis software (except server
    > versions of Acronis True Image 8.0 and Acronis True Image 8.0 Corporate
    > Workstation). The list of the available products can be found at
    > http://www.acronis.com/homecomputing/products. Please let us know your
    > choice and we will provide you with the download link and a serial number
    > for the desired product.
    >
    > We are awaiting your decision.
    >
    > Thank you.
    > --
    > Sincerely yours,
    > Konstantin Karikov
    >
    > Acronis, Inc.
    > 395 Oyster Point Blvd., Suite 115
    > South San Francisco, CA 94080 USA
    > http://www.acronis.com
    >
    > Acronis Customer Service Department
    > http://www.acronis.com/my/support/
    >
    >
    >> ----- Original Message -----
    >>
    >> > Dear Vendor,
    >> >
    >> > A customer has contacted RegNow regarding order number
    >> > XXXXXXXXXX-XXXXX-XXXXXX for Acronis True Image 9.0 . The customer is
    >> > requesting a refund for the product they purchased.
    >> >
    >> > Please reply to the customer directly at:
    >> > *** and CC us in your response so we know that the
    >> > customer has been assisted.
    >> >
    >> > Thank you in advance for your help. We are CCing the customer in this
    >> > email.
    >> >
    >> > If we can be of further assistance, please reply to this message. When
    >> > replying, please be sure to include this and any other pertinent
    >> > correspondence in your message.
    >> >
    >> > Sincerely,
    >> > Desiree M.
    >> > RegNow! Customer Service
    >> > orders@regnow.com
    >> > http://www.regnow.com/help
    >> > Case ID:XXXXXXXX
     
    Last edited by a moderator: Oct 21, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Daniel,

    Maria Zharova has requested a refund for you. You will get your money back in the short time.

    Thank you.
    --
    Irina Shirokova
     
  3. BlueZannetti

    BlueZannetti Administrator

    Joined:
    Oct 19, 2003
    Posts:
    6,590
    Open forums are an inappropriate venue to play out all the details and correspondence regarding refund requests, especially since you've included order number and case ID details, and e-mail address in a previously edited post.

    Please handle the details offline with Acronis and/or RegNow!. If you wish to report your progress or lack thereof here, that's fine. Maintaining all the details regarding this request here, in a public forum, is inappropriate and ultimately a poor choice with respect to your own security.

    With that, this thread is closed.

    Blue
     
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