I don't want another product. I want a refund.

Dear RegNow:

I want to let you know that, instead of the requested refund as per their unconditional 30-day money-back guarantee, Acronis is trying to talk me into ordering something else from them instead (see below). I don't want another product. I want an immediate refund. Please help me. Thank you.

------------------------------

> Hello,
>
> We are very sorry that you are displeased with the work of Acronis
> software.Our teams worked hard to create a good and reliable software,
> that works fine on many computers in the world.
>
> We can replace your product with another Acronis software (except server
> versions of Acronis True Image 8.0 and Acronis True Image 8.0 Corporate
> Workstation). The list of the available products can be found at
> http://www.acronis.com/homecomputing/products. Please let us know your
> choice and we will provide you with the download link and a serial number
> for the desired product.
>
> We are awaiting your decision.
>
> Thank you.
> --
> Sincerely yours,
> Konstantin Karikov
>
> Acronis, Inc.
> 395 Oyster Point Blvd., Suite 115
> South San Francisco, CA 94080 USA
> http://www.acronis.com
>
> Acronis Customer Service Department
> http://www.acronis.com/my/support/
>
>
>> ----- Original Message -----
>>
>> > Dear Vendor,
>> >
>> > A customer has contacted RegNow regarding order number
>> > XXXXXXXXXX-XXXXX-XXXXXX for Acronis True Image 9.0 . The customer is
>> > requesting a refund for the product they purchased.
>> >
>> > Please reply to the customer directly at:
>> > *** and CC us in your response so we know that the
>> > customer has been assisted.
>> >
>> > Thank you in advance for your help. We are CCing the customer in this
>> > email.
>> >
>> > If we can be of further assistance, please reply to this message. When
>> > replying, please be sure to include this and any other pertinent
>> > correspondence in your message.
>> >
>> > Sincerely,
>> > Desiree M.
>> > RegNow! Customer Service
>> > orders@regnow.com
>> > http://www.regnow.com/help
>> > Case ID:XXXXXXXX

 

Hello Daniel,

Maria Zharova has requested a refund for you. You will get your money back in the short time.

Thank you.
--
Irina Shirokova

 

Open forums are an inappropriate venue to play out all the details and correspondence regarding refund requests, especially since you've included order number and case ID details, and e-mail address in a previously edited post.

Please handle the details offline with Acronis and/or RegNow!. If you wish to report your progress or lack thereof here, that's fine. Maintaining all the details regarding this request here, in a public forum, is inappropriate and ultimately a poor choice with respect to your own security.

With that, this thread is closed.

Blue