I cant see the CD/DVD drive when I boot from the rescue CD

Discussion in 'Acronis True Image Product Line' started by timou, Jul 10, 2006.

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  1. timou

    timou Registered Member

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    Jul 10, 2006
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    I have save my files system on a DVD+RW.

    I hace created also boot CD for boot if my system fall down. I wanted to test to read the image grom the DVD, but when I boot from the CD, I cant see the CD/DVD drive to find the image file.

    Someone know how can I see it?

    Thansk a lot.
     
  2. starlove

    starlove Registered Member

    Joined:
    May 20, 2006
    Posts:
    7
    I have same problem with TI8 too. However, I contacted Acronis Support and the problem was solved by upgrading to TI9 with the latest build 3677.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello timou,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure that you use Acronis True Image Bootable CD created with the latest build (3677) of the program. You can find the build number in the Help -> About dialog (it should be a 4 digit number). To get access to updates you should first register your software.

    If the issue persists with the latest build, please boot you computer from Acronis True Image Bootable CD created with the build 3677 and create Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Also please provide the exect madel and vendor of the CD/DVD drive you use. Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the issue and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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