I can not install the new patch?

Discussion in 'Acronis True Image Product Line' started by KZeke, Aug 18, 2006.

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  1. KZeke

    KZeke Registered Member

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    When ever I try to run the patch I am told to "see my admin to change the installation users interface options of the package being installed to basic".

    Not sure what this means, I am logged in as the admin when running the patch.

    trueimage9.0.3677_s_en.exe
     
  2. MerlinAZ

    MerlinAZ Registered Member

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    Try uninstalling the older version and reinstalling the latest.
    Make sure you have your license keys handy.
     
  3. KZeke

    KZeke Registered Member

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    Good idea but I still get the error.
     
  4. ShuswapCanuck

    ShuswapCanuck Registered Member

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    I also had trouble updating. My update hung on the install. In the end I turned off my antivirus program. The update installed without a hitch. Maybe try turning off your virus program. ShuswapCanuck
     
  5. KZeke

    KZeke Registered Member

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    No thats did not work either. Its not really hanging, it is telling me to talk to an admin. I sent and Email support request but have yet to get a respone other then try to update to the newest update. Nice, I would if I could.
     
  6. beenthereb4

    beenthereb4 Registered Member

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    You might have some other anti-spyware, anti-trojan, registry-protection, etc program running in the background.
     
  7. KZeke

    KZeke Registered Member

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    I have now also noticed that I can't Un-install Acronis Ver 9.0 home at all.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello KZeke,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Could you please also create a screen shot of this message and sent it to Acronis Support Team?

    Please also try to perform the manual Acronis True Image uninstallation the way it is described here. After that please install the latest build 3677 of Acronis True Image 9.0 Home once agian.

    Thank you.
    --
    Aleksandr Isakov
     
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