According to yours instruction I did uninstalled the previous version of Nod32 and now I can not Download the new version. Every time I go to the link you posted or the link on eset after pasting my user name and the password I get this message: Authorization Required This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required. I do not know what to do. I am not a very advanced user. I provide the user name and the password but it is not working. I purchased the Eset Nod32 about 2 months ago; two years subscription. I need the help!!!