I am getting mad with Webroot internet security complete

Discussion in 'other anti-virus software' started by bandi, Dec 3, 2010.

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  1. bandi

    bandi Registered Member

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    I am trying to install this software on a newly installed machine and I am receiving this error: "A necessary file could not be located. Setup cannot continue". I have contacted Webroot but they are still unable to solve this problem. Does it happens to anyone else? Could someone help me, please?
    Thanks
     
  2. Macstorm

    Macstorm Registered Member

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    Did you try running setup.exe as administrator?
     
  3. bandi

    bandi Registered Member

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    Yes I did. Sooner or later (randomly) during the installation the message appears:mad: .
     
  4. Macstorm

    Macstorm Registered Member

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    What about these workarounds? link
     
  5. bandi

    bandi Registered Member

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    Thanks Macstorm for your answers.
    Of course was the first thing I have checked after the problem came out. I tried all. Nothing works. Even the webroot support centre is helpless.
    Is it possible that I am the only one to have this problem?
     
  6. Macstorm

    Macstorm Registered Member

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    YW. Did you follow those instructions all the way? At this point, I can only suggest you to try to clean your registry (using jv16PowerTools for example) before to try again. Or just wait for another suggestion. Good luck!
     
  7. bandi

    bandi Registered Member

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    Thank you very much!
     
  8. shadek

    shadek Registered Member

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    Someone suggested before that Microsoft Silverlight is required to install Webroot software. Do you have Silverlight installed?
     
  9. Woodgiant

    Woodgiant Guest

    Hello bandi
    Have you tried to run a Windows Update just to see if there are any files/updates which Weebroot might be missing.
    Best Regards :)
     
  10. bandi

    bandi Registered Member

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    Silverlight is installed.

    I have a fresh windows 7 installation. Before Itrying to install webroot I installed all the windows updates.
    Thanks to all, but I really do not know what to do.o_O
     
  11. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    I tried Webroot is recently, also had this, installing silverlight made no difference, but I redownloaded the installer and then it worked.
     
  12. bandi

    bandi Registered Member

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    I redonwnloaded the installer(s) many times. Always the same error...
     
  13. Boyfriend

    Boyfriend Registered Member

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    @bandi: Have you made any changes in freshly installed Windows like EMET, SEHOP, SRP, GPO, etc.
     
  14. bandi

    bandi Registered Member

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    No, I have installed windows 7, installed office 2010, updated with windows update and tried to install Webroot...
     
  15. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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  16. Boyfriend

    Boyfriend Registered Member

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    Have you installed Visual C++ (2005, 2008, 2010)?
     
  17. bandi

    bandi Registered Member

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  18. Macstorm

    Macstorm Registered Member

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    So did you get to install it?
     
  19. bandi

    bandi Registered Member

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    Yes.

    Actually, I am so desperatly searching a solution that I install any program if someone gives me the hope that I'll solve the problem installing it :D
     
  20. Sherlock_Holmes

    Sherlock_Holmes Registered Member

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    can u get any other antivirus installed ?
     
  21. bandi

    bandi Registered Member

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    Yes any other antivirus so far...
     
  22. Sherlock_Holmes

    Sherlock_Holmes Registered Member

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    Hmm...so many suggestions still webroot not installing...thats a bummer
     
  23. m0unds

    m0unds Guest

    did you try running their removal tool first, then re-downloading and installing again? i had a client who borked an install of webroot and i just had to run the removal utility they offer on their site, reboot, then install and all was well with the world.

    if you haven't tried it: *create a restore point* - http://download.webroot.com/WRUpgradeTool.exe <- run this (full removal utility), also... http://download.webroot.com/CleanWDF.exe <-...run this (removes the firewall drivers, etc)

    refer to this as well: link link link (webroot support)
     
  24. bandi

    bandi Registered Member

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    Yes I tried all steps again and again (I have an open ticket with Webroot support) unfortunately it seems I am the only one with this problem...:mad:
     
  25. De Hollander

    De Hollander Registered Member

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    What happens if you temporarily disable UAC and reboot.
     
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