How to submit a new "Virus"

Discussion in 'ESET Smart Security' started by Stevenmn, May 3, 2009.

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  1. Stevenmn

    Stevenmn Registered Member

    Joined:
    Mar 14, 2009
    Posts:
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    This is terrible i cant believe it....

    Three o four days ago i sumbited a new "virus" using "send files for analyzing"
    This virus its no detected by NOD32....

    how can be posible after three days these people havent done anything ":S

    i dont even receive their mails or something :S

    :cautious: :cautious: :cautious:

    :mad: :mad:

    what a great antiovirus technical support :S :cautious:

    i have always said avs sucks but at least get a good tech support for your CUSTOMERS!! :cautious:

    then where do i submit this file ? :thumbd:
     
  2. SternMan

    SternMan Registered Member

    Joined:
    Aug 14, 2008
    Posts:
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    Support and lab will not hold water. I normally respond when the same company ESET will starts to function normallyo_O? :mad: o_O o_O o_O o_O
     
  3. Najem1992

    Najem1992 Registered Member

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    May 2, 2009
    Posts:
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    Location:
    In The Heart Of Eset
    they really annoy me with that
    they simply don't care !!!!
     
  4. JimmyT

    JimmyT Former ESET Support Rep

    Joined:
    Apr 9, 2009
    Posts:
    14
    Hello,

    We receive thousands of samples a day. Once received our lab will analzye and update the virus signature database accordingly. Currently we do not provide feedback in response to samples submitted. Is your machine currently infected? Please let me know.

    :cool:
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Please refer to this knowledgebase article for instructions how to submit files for analysis.
     
  6. Najem1992

    Najem1992 Registered Member

    Joined:
    May 2, 2009
    Posts:
    53
    Location:
    In The Heart Of Eset
    no it's not infected thanks to Eset , I really love that program so much
    but last week I tested a virus called " Kiss 2009 " and I thought heuristics would stop it but unfortunately it didn't and my computer was destroyed !
    I sent it to Eset support exactly the same way they mentioned in the knowledge base but after 4 days nothing happened the virus is not detected yet
    however I sent a PM to Mr.Marcos and he dealed with the problem
    and now the virus is detected but all what I want is to make the supoort better
     
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