How to See ESET Response After Submitting Support Case?

Discussion in 'ESET NOD32 Antivirus' started by jswtp, Jul 18, 2008.

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  1. jswtp

    jswtp Registered Member

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    Jul 18, 2008
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    Hello,

    Is there a way to view the ESET response to my support request on their web site? I have been trying without success for nearly a week to get an e-mail or other response from ESET support. I do receive their New Case Notification e-mail when I create a support ticket, but then nothing else.

    I am hoping that they are responding, but not sending me a new e-mail. Admittedly, this seems unlikely, because I have received New Case Notification e-mails both times I have created a new case.

    My original support case number is 137110 from Saturday, July 12th [I paid for three license renewals for two years, but have yet to receive my user name/password. Requesting the automated e-mailing of my license info got me my old licenses, but not the 3 new renewals.]

    Please accept my apologies if this is not the correct forum. Even a hint at how I can get technical support from ESET on this would be much appreciated.

    Thank you!

    Jim
     
  2. j0shua

    j0shua Registered Member

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    Jul 20, 2008
    Posts:
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    Ah. I believe I have the same problem. I have paid for a license renewal, but have not got the email
     
  3. Ocwan

    Ocwan Registered Member

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    Oct 11, 2006
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    Location:
    In a house, on some street
    Make sure you have all your email filters off, check your antispam folders. 100% of the time there is something at our gateway (ISP Internet Service Provider) or something we use locally (Router - DLink, Linksys, etc) blocking the emails.

    I used to have the same issue, get my case information and nothing else. After I had a nice long talk with my provider and checked my local spam filter I could get everything, even their attachments.

    If you are using yahoo.com and the like, check your spam folders.
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Apr 4, 2006
    Posts:
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    Location:
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    Hello,

    Did the original email you received from ESET contain a link to your support ticket? If so, clicking on that should allow you to view the current status for your case.

    Regards,

    Aryeh Goretsky
     
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