How to See ESET Response After Submitting Support Case?

Discussion in 'ESET NOD32 Antivirus' started by jswtp, Jul 18, 2008.

Thread Status:
Not open for further replies.
  1. jswtp

    jswtp Registered Member

    Joined:
    Jul 18, 2008
    Posts:
    1
    Hello,

    Is there a way to view the ESET response to my support request on their web site? I have been trying without success for nearly a week to get an e-mail or other response from ESET support. I do receive their New Case Notification e-mail when I create a support ticket, but then nothing else.

    I am hoping that they are responding, but not sending me a new e-mail. Admittedly, this seems unlikely, because I have received New Case Notification e-mails both times I have created a new case.

    My original support case number is 137110 from Saturday, July 12th [I paid for three license renewals for two years, but have yet to receive my user name/password. Requesting the automated e-mailing of my license info got me my old licenses, but not the 3 new renewals.]

    Please accept my apologies if this is not the correct forum. Even a hint at how I can get technical support from ESET on this would be much appreciated.

    Thank you!

    Jim
     
  2. j0shua

    j0shua Registered Member

    Joined:
    Jul 20, 2008
    Posts:
    13
    Ah. I believe I have the same problem. I have paid for a license renewal, but have not got the email
     
  3. Ocwan

    Ocwan Registered Member

    Joined:
    Oct 11, 2006
    Posts:
    8
    Location:
    In a house, on some street
    Make sure you have all your email filters off, check your antispam folders. 100% of the time there is something at our gateway (ISP Internet Service Provider) or something we use locally (Router - DLink, Linksys, etc) blocking the emails.

    I used to have the same issue, get my case information and nothing else. After I had a nice long talk with my provider and checked my local spam filter I could get everything, even their attachments.

    If you are using yahoo.com and the like, check your spam folders.
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,034
    Location:
    California
    Hello,

    Did the original email you received from ESET contain a link to your support ticket? If so, clicking on that should allow you to view the current status for your case.

    Regards,

    Aryeh Goretsky
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.