How to report FP to avira?

Discussion in 'other anti-virus software' started by argus tuft, May 22, 2007.

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  1. argus tuft

    argus tuft Registered Member

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    As per the title.
    I used that built in "send sample to avira" thing in the quarantine, but is there another way?
    I has a look in their forum, but I couldn't see anything. I uploaded the file in question to virus total, wher eit was only detected by avira, esafe, fortinet and ikarus, along with webwasher, but I'm certain that it's an FP, as the file is part of autocad 2007. (since avira quarantined it, my icon has been replaced by the generic .exe icon)

    Also, is there a way to submit to avira in such a way as to get a response from them? Other than teh automated " we hope you understand that we can't reply..."
     
  2. The Hammer

    The Hammer Registered Member

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    Check here.https://www.wilderssecurity.com/showthread.php?t=132843
     
  3. shek

    shek Registered Member

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    http://analysis.avira.com/samples/index.php
     
  4. argus tuft

    argus tuft Registered Member

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    Thanks guys, it was an FP :D
     
  5. jaydub

    jaydub Registered Member

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    Let us know how quickly they resolve the FP.

    I had an FP for over two weeks that was eventually cured when the originator of the file released a new version.

    Whilst this resolved the problem, it didn't give me a very comfortable feeling about Avira's support processes.
     
  6. JAB

    JAB Registered Member

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    I've had very good experience with reporting false positives to Avira using the link provided above. They've responded promptly and updated the pattern to remove the FP promptly.

    /jab
     
  7. argus tuft

    argus tuft Registered Member

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    Scanned them again today, and they all came up clear :D
    Can't complain, other than that the email was in German. (which I don't speak)
     
  8. JAB

    JAB Registered Member

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    Usually, they have an English version of the email at the bottom, if you scroll down.

    /jab
     
  9. argus tuft

    argus tuft Registered Member

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    not this time, German to the end. I'd already seen the results of the analysis online though, so it was no biggie.
     
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