how to exclude a program from eset

Discussion in 'ESET NOD32 Antivirus' started by NezaH, Jun 9, 2009.

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  1. NezaH

    NezaH Registered Member

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    im trying to exclude this program called esea client from nod32 , how do i do so? ive tried looking through the options but no luck
     
  2. Marcos

    Marcos Eset Staff Account

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    Press F5 and navigate to Antivirus and antispyware -> Exclusions.
     
  3. NezaH

    NezaH Registered Member

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    i added it still detects it as a trojan , ive tried unistallting esea client and now it wont even let me download it , @ 99% it detects it as a virus
     
  4. Marcos

    Marcos Eset Staff Account

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    Excluding the file must work, I don't recall any problems with excluding files in v3/v4. As for downloading the file, disable web protection temporarily until the file is downloaded. I'd suggest sending it to samples[at]eset.com with "False positive" in the subject and as much information about it as possible (e.g. the url to download the file, the version number being incorrectly reported, the purpose of the application, etc.)
     
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