I did a back of my HD to an external drive. But if the system crashes and can no longer be booted or if one gets a new system, how does one recover with the backup image? You would have to install Win XP on a new HD and also Acronis, so I don't see how the recovery would work in practice to a crashed system. Norton Ghost was much slower but at least you could recover from an image on external media, since the backup included a bootable version of Ghost. In True Image 10, I tried to "Create a Bootable Rescue Media" but got error message: Rescue Media Builder is not installed. Start True Image Enterprise Server custom setup. But I bought True Image Home 10, not Enterprise Server. So it's a vicious circle. You can do a backup, but there seems no way to recover. This turns True Image into a backup program but not a recovery program, unless I'm missing something. I also created a Secure Zone, I think, with True Image 9, but it's not clear what that is or whether it contains a bootable version of True Image or is just a blank partition. I haven't been able to get tech support on these issues, so if anyone knows how to do a recovery of a crashed system, I would appreciate some insight into it if it's possible. Thanks, CMA Although I haven't been able to reach tech support, I found this on in the FAQ: . Problems with Acronis bootable rescue media or Acronis Startup Recovery Manager. Please try the following workaround: Please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux kernel command line" prompt, please modify it in the following way: etc. However, there is no information on how to create an Acronis True Image rescue disk unless you have True Image Server. Perhaps I am misinterpreting what True Image actually does, e.g., it can't be used to restore a system where Windows no longer works. True Image is just meant to go restore data on a working system?