How to Collect Log Files with USB floppy or Send them thru the network ????

Discussion in 'Other Acronis Products' started by AncientContra, Dec 30, 2005.

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  1. AncientContra

    AncientContra Registered Member

    Dec 30, 2005
    Can you give us a way to get the log files onto a usb floppy ?

    The problems I have with snap deploy are on an IBM X41 Laptop, so the only floppy drive is USB which will not mount with your linux commands.

    Is there a way to scp / tftp / ftp these files to a server in our network o_O

    The problem is that snap deploy cannot access the HDD keeps saying that the DMA is disabled and that the HDA table cannot be contacted.

    I have tried disabling the hidden Partition - and deleted it to have all unpartitioned free space - but it still doesnt work.
  2. AncientContra

    AncientContra Registered Member

    Dec 30, 2005
    Is this Why o_O This was found on the Lenovo (IBM) support site an explains how GHOST came up with a way round it. Is there a similar Fix for SNAP DEPLOY

    The master boot record on affected systems is comprised of 4 sectors, as opposed to the single sector expected by Norton Ghost. Since the boot is dependent on coding contained in all 4 sectors, the system hangs when it attempts to boot to the incomplete master boot record. A "signature failure" error message may also be displayed.

    Affected configurations

    This symptom apples to any NetVista, ThinkCentre and ThinkPad system using the WinPE Rescue and Recovery partition; as opposed to the PARTIES partition used on NetVista, ThinkCentre and ThinkPad systems prior to 2004.


    The Ghost documentation provides the solution. Use the -IB switch when invoking Ghost from the command line or within a batch file. This should be done on both the image creation. The command line syntax is, C:\> GHOST -IB

    A complete list of Ghost command line switches is displayed by typing GHOST ? and pressing the Enter key at the command prompt. For further information, contact Symantec technical support.

    Additional information

    If you need to Ghost an entire hard drive, including a hidden partition, use the following method:

    Enter BIOS, go to Security, and set the predesktop area to "disabled" to make the hidden partition visible on the system with the source drive.
    Run Symantec Ghost with the -IB switch when you create the image (example: C:\> GHOST -IB)
    After the image is created, make the predesktop area visible on the target system by disabling it.
    Restore the image created in step 2. No special switches are needed for this step.
    Reset the predesktop area to "normal", the system may be booted normally to the operating system or to the predesktop area by pressing the Access IBM key during POST.

    Note: Source drive and target drive must be the same size.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello AncientContra,

    Thank you for choosing Acronis Complete System Deployment Software.

    Please accept my apologies for the delay with the response.

    If you do not have a floppy disk drive, you can use a flash disk which needs to be formatted to one of the following file

    systems: ext2, ext3 or FAT32.

    Please do the following:

    * When the client side of Acronis Snap Deploy is starting up, wait for boot menu to appear and press F11. As you get the

    "Linux kernel settings" prompt, remove the "quiet" parameter and press OK.
    * Select Acronis Snap Deploy Agent.
    * After you get the command prompt enter:

    product /mode:demon /log-level:verbose /log:../tmp/problem.log

    and press enter.

    * Reproduce the problem.
    * After you get the command prompt again insert a Flash disk to a USB port and issue the following commands:

    # cat /proc/partitions

    This will give you the list of partitions/drives available in your system.

    For example:
    8 0 127744 scsi/host0/bus0/target0/lun0/disc
    3 0 80417183 ide/host0/bus0/target0/lun0/disc
    3 1 10241406 ide/host0/bus0/target0/lun0/part1
    3 2 20482875 ide/host0/bus0/target0/lun0/part2
    3 3 1020127 ide/host0/bus0/target0/lun0/part3

    Flash drive is visible as 'scsi'. If there are some scsi devices in your system you may find your flash by partition/drive

    size. If the flash is partitioned it will bring the list of partitions as well.

    Then you need to create a mount point for your flash and mount it.
    # mkdir /mnt/tmp
    # mount -t auto /devfs/scsi/host0/bus0/target0/lun0/disc /mnt/tmp

    There could be some warnings but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is

    formatted to FAT file system) or 'ext3fs' or 'ext2fs' (if its formatted to ext3 or ext2) parameter instead of 'auto' .

    Make a directory on your flash drive to save files to it:
    # mkdir /mnt/tmp/t

    Check whether the drive is mounted correctly for writing access:
    # ls /mnt/tmp

    This will give a list of files/folders located on the drive.

    Save 'sysinfo' and unmount the flash drive:
    # cp /tmp/problem.log /mnt/tmp/t
    # umount /mnt/tmp

    Please, collect the created problem.log file from the flash drive.

    Then, please, continue with the following in order to create Acronis OS Deploy Server logs:

    * Launch Acronis Snap Deploy Management Console;
    * Select the "Manage Deployment" option;
    * Specify the credentials for connecting to the machine with Acronis OS Deploy Server and click "OK";
    * Click on the "Show operations log" button on the icon bar;
    * Select the date you need the log from (this should be the last one, which was created when creating Acronis Snap Deploy

    Agent logs) and click on the "Save log entry to file" (diskette) button;
    * Specify the path and the filename for the log file and click "Save".
    * Collect this log file.

    Please submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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