How long until stable TI 9?

Discussion in 'Acronis True Image Product Line' started by Peter Mac, Nov 7, 2005.

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  1. Peter Mac

    Peter Mac Registered Member

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    It seems Acronis releases a new version of True Image 9 every week.
    How long until we have a new version that's got most of the bugs fixed and is stable?

    I don't want to start making permanent archives until a good release is out.

    When is the next release due out?
     
  2. tachyon42

    tachyon42 Registered Member

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    How long is a piece of string? :rolleyes:
    Seriously, who knows.
    Just keep watching this forum and when it looks like most of the problems which might affect you appear fixed then download the latest build and test it.
    Alternatively, wait until I upgrade to TI9 then you'll know it's stable :D

    Whenever Acronis figures they've got something at a suitable stage where it might fix at least one of the problems. :oops:
    Judging by past build releases I'd say sometime in the next week or so.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Peter Mac,

    Thank you for your interest in Acronis Disk Backup Software.

    Actually, our Development Team consider the current build (2302) as a quite stable. However, there are still some problems that are in the process of the investigation at the moment. Thus I'm inclined to believe that the new build will be released soon, but exact time frame for this is not decided yet.

    Thank you.
    --
    Alexey Popov
     
  4. aa1

    aa1 Guest

    ...and what's about an actualized <b>german</b> ti9 with at least build number 2302!!?? is there a time frame for such an actualized, reformed german ti9?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello aa1,

    Unfortunately, we can't give you the exact date of the new build (german version) release but we assure you that it'll become available in the nearest future. We would be grateful if you waited a bit for it to be released.

    Thank you.
    --
    Irina Shirokova
     
  6. Peter Mac

    Peter Mac Registered Member

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    like what? what is still a problem that I should be concerned about.

    If you could give me a list of problems and I can make sure they don't apply to me then I can feel comfortable with using TI9.
     
  7. drpenl

    drpenl Registered Member

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    I don't mean to give you a hard time, so please don't take my comments negatively. I am a retired IT professional myself with over 15 years of programming experience and 15 years of design experience. If you consider build (2302) as quite stable, then you need to go back to school. Just because a system does not blow up and does not crash your machine, does not indicate it is stable. A rock placed on a table is stable also.

    When a system fails to perform the functions it is advertised to perform, it is not stable, nor is it ready for prime time. In fact, it shows the lack of commitment of developers to adequately test on different platforms and configurations. Now I don't say this is the fault of the developers, because it may well be the fault of the company not adequately funding the development and testing processes. Your product used to be exceptional. Now, it is anything but exceptional! Right now, it is a very very poor contender.

    I offer these comments for sake of improvement, not complaining.

    When I loose an entire week-end (20+ hours) rebuilding the operation system and reloading and configuring my software because your software failed to perform as advertised, then I believe I have earned the right to make a complaint.

    My systems has two SATA hard drives and three optical burners on the primary and secondary IDE controllers. I also use a wireless mouse and keyboard. When your software burns a boot CD, it should take all that into consideration and allow me to boot my system. Instead, it sits there and locks up my PC.

    I purchased your product in good faith. I expect your company to do the same and deliver what they advertise and not put out poorly tested software. I am not your beta tester. I am your customer and you have failed me.:mad: :mad:
     
  8. JARd1st

    JARd1st Registered Member

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    The Tray Icon stills indicates an in progress backup, hours after the backup is finished. So that problem is still there.
     
  9. Peter Mac

    Peter Mac Registered Member

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    "Now I don't say this is the fault of the developers, because it may well be the fault of the company not adequately funding the development and testing processes. Your product used to be exceptional. Now, it is anything but exceptional! Right now, it is a very very poor contender."

    I never blame developers any more. I worked for too many crazy CEO's that forced the release of products well before they were ready.

    I will continue to use TI 7 until TI 9 is a little more reliable.
    My TI7 backups at least work semi well
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Peter Mac,

    I'm afraid that I just can not provide you with such list of problems. If you encounter some problems with Acronis True Image 9.0 then please report them on this forum starting new thead for each problem or submit a request for technical support. We will certainly investigate any problem and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Nov 25, 2005
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello drpenl,

    Thank you for choosing Acronis Disk Backup Software.

    Please check your Private Messages section.

    Thank you.
    --
    Alexey Popov
     
  12. Peter Mac

    Peter Mac Registered Member

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    you know the problems but you can't disclose them. that would be bad marketing. I am waiting three months for you to get it right. I will use TI 7 in the meantime. I am not a volunteer beta tester. If you want to hire me as your beta tester then I'll spend some time testing for you. I've already spent two full unpaid days testing your product ;)
     
  13. GR8PIPES

    GR8PIPES Registered Member

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    The development Team can say what they like. Build (2302) is anything but stable. A brief browse through the forums can attest to that fact.

    Here are the problems I'm currently encountering with this extremely disappointing and unreliable product.

    [1] The backup will freeze if it encounters any individual file of more than 4 GB in size. They say it's a known issue and will be corrected in a future build. I'm Still waiting.

    [2] I have a Dell XPS system with a P4 3.4 GH processor, 2GB of RAM, and [3] 300 GB hard drives. True Image runs 98% of my system resources when it's running and bogs me down to a stop. I wonder how they could explain that. No single application should hog that much resource. They have yet to give me an answer to that one.

    [2] The animated icon in the system tray continues to run after the backup process has completed giving the impression that the backup is still running. The only way to end the animated icon is to reboot your system. (small issue but annoying and has apparently been promised for correction several builds ago)

    [3] It errors out randomly on individual files for no apparent reason ("Failed to backup file or folder 'C:\Documents and Settings...). It will have no trouble one night but the next night it will error out on a file that had backed up successfully the previous night and has not been changed in the meantime. The backup will stop and wait for me to choose whether I want it to try the file again or skip the file. That means that the backup that was supposed to be run unattended during the night when I'm not using my computer did not complete and when I come back in the morning I have to deal with it. If I choose RETRY it fails again. If I tell it to SKIP that file it will move on to the next file and error out on each successive file as well. I can continue to choose skip on each file but it will continue to error out on all remaining files so there's really no choice but to cancel the backup.

    [Nutshell] It's just not reliable. I hope this helps.
     
  14. dhaji

    dhaji Registered Member

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    Hey drpenl and GR8PIPES -

    Thank you for posting! I spent the last 2 weekends, and several evenings in between trying to fix my system thinking it was me!
    Your accounts are almost entirely identical to my experience and sentiments - True Image 9.0 is not ready for commercial release!

    I have also rebuilt my system due to problems the TI has caused, freezing up for no apparent reason, won't backup my large 80GB hard-drive, keeps running when I try to shut it down, then freezes the desktop, and a reboot has to happen to get it to stop...

    It performs inconsistently so that you can't even report the problem because you're not quite sure that if what's happening is the same as last time it messed up, or if it's a new issue. I have felt like a beta tester for the past few weeks, and feel like I do not deserve this.

    I'm going to ask for a version of TI 8 (which is supposed to be quite stable) until they can get TI 9 running, then get what I paid for. I do have some respect for their tech-support people, they have answered my tickets promptly and so I'll hang in for now.

    I also am a sofware developer, and yes, it tends to be the marketing and CEO's that make the decisions to release. I'm sure the developers knew and felt this was not ready - developers respect their work too much to allow junk to be released.

    My message to Acronis: it sounds like you had a good thing happening in the past, that's why I paid for TI 9.0 - but I'd say you made a 'boo-boo' and it would be good relations to own up to it and provide an alternative to anyone requesting it, until TI 9 is actually ready. I'm tired of wasting time on this.

    thanks for reading.
    - Dhaji
     
  15. GR8PIPES

    GR8PIPES Registered Member

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    It's not you Dhaji. It's just a very poor software release. I've decided to hang in for a few more days but on the 29th day after my purchase if it's not all running as it's supposed to I'm going to get a refund. Their policy is a full refund within 30 days, no questions asked. I guess we'll see about that because I've found some threads from people complaining about having trouble getting their refunds.

    Best of luck to us all.
     
  16. bobdat

    bobdat Registered Member

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    My suggestion to you and others if you have a real need for software like TrueImage..................

    1) We all know TI9 is an unmitigated disaster and that it can't be trusted to perform and that someday it may get fixed, blah, blah...

    2) If you already own TI9, contact Acronis Support by email, describe the problem you have with TI9 and request a serial number or download for TI8 build 937 (which has problems but is generally functional).

    I own Ghost and never use it because it's as bad, no, actually worse than TI8. But, if I had to use only TI9 at this point, I'd dust off my old copy of Ghost instead.

    We all hope that someday soon, TI9 will be a product we can use. :-*
     
  17. GR8PIPES

    GR8PIPES Registered Member

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    Thanks bobdat, but as I understand it TI8 does not have the option of backing up files and folders which is my preference. I have a huge amount of data and mirror images and full backups are just not feasable on a regular basis.

    I used WinBackup with relative success for a number of years but after reading such glowing reviews of True Image I thought I'd try it. It's been a dissappointment to say the last. I was better off with WinBackup. It was reliable and my only real complaint with it was that it did not have an option for differential backups, just incremental. After all this headache I've decided that it's not such a big deal after all. I'd be happier just going back to WinBackup. At least it consistently did what it was supposed to do.
     
  18. Chutsman

    Chutsman Registered Member

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    Just a shot in the dark here ... to those having insurmountable problems with TI 9 ... are you by any chance running Norton Antivirus?
     
    Last edited: Nov 13, 2005
  19. GR8PIPES

    GR8PIPES Registered Member

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    I'm not running Norton AntiVirus. I gave it up several years ago and have used Trend Micro - PC-cillin Internet Security since. Norton caused too many conflicts and often too hours of research to resolve. I didn't have time for that.
     
  20. Anon2

    Anon2 Guest

    I have NAV2005 installed on my WinXP SP2 computer and this combination has not caused me any problems backing up nor restoring using TI9
     
  21. scaa

    scaa Registered Member

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    We would have loved to read the reply in the forum as deprnl is an IT professional. Any problem in hosting the response in the forum?
    It would have enlightened non technical users like me?
     
  22. DUKE

    DUKE Registered Member

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    I have most of the problems listed above and then some, like secure zone wont work properly. Has anyone successfully applied for and received a re fund. I don't need another back up program that wont work.:mad:
     
  23. Chutsman

    Chutsman Registered Member

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    Okay ... great ... like I said it was just a "shot in the dark". Glad to hear it is working for you.
     
  24. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello GR8PIPES and DUKE,

    I am truly sorry for the inconveniences.

    DUKE, could you please decribe all your problems with Acronis True Image 9.0 in details? This will allow us to investigate your problems and fix it as soon as possible.

    GR8PIPES, please note that your problems are known and we'll certainly resolve them in the next builds.

    Thank you.
    --
    Irina Shirokova
     
  25. DUKE

    DUKE Registered Member

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    My problems are identical to all the other posts here that you say will take another build to reslove. My error is that I did not read the forum about all the issues before I bought the program. How can I get a re fund?
     
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