How long until Eset responds?

Discussion in 'NOD32 version 2 Forum' started by Nightchill, Jun 13, 2006.

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  1. Nightchill

    Nightchill Registered Member

    Joined:
    Apr 4, 2005
    Posts:
    2
    My subscription seems to have expired exactly six months early. I have contacted Eset on Sunday (and have a case number - #218 ) but no other response.
    How long will I have to wait until I can update my definitions?
     
    Nightchill, Jun 13, 2006
    #1
  2. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    I'll send you a Private Message.

    A member of staff should respond to you shortly.

    Cheers

    Blackspear.
     
    Blackspear, Jun 13, 2006
    #2
  3. Bandicoot

    Bandicoot Eset Staff

    Joined:
    Mar 23, 2004
    Posts:
    297
    Location:
    California
    Hello,

    It appears from the Eset database that your license expired on 8th June 2006. You should contact the distributor in your country to query the license and/or renew it. You appear to be in New Zealand - info [at] nod32.co.nz

    Regards,
    Bandicoot.
     
    Bandicoot, Jun 13, 2006
    #3
  4. Nightchill

    Nightchill Registered Member

    Joined:
    Apr 4, 2005
    Posts:
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    I sent the NZ reseller an email on Sunday (it was a reply to my renewal notice - so it shouldn't have been marked as spam) - but have received no reply.

    It was renewed on 22 November, with an expiry of 10 Dec 2006. I also include this renewal email in my contact with Eset.
     
    Nightchill, Jun 13, 2006
    #4
  5. NOD32NZ

    NOD32NZ Registered Member

    Joined:
    Jun 28, 2005
    Posts:
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    Location:
    Auckland
    Is your email address mbm@ ... ?
     
    NOD32NZ, Jun 13, 2006
    #5
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